Professional Skills: Resolving and Transforming Conflict

Professional Skills: Resolving and Transforming Conflict

本课程是 Professional Skills: Conflict Management and Negotiation 专项课程的一部分

位教师：Tyler Galarneau

访问权限由 New York State Department of Labor 提供

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Respond effectively to conflict by understanding its causes and resources.
Explore cooperative solutions through thoughtful responses and purposeful questions.
Follow through on solutions with honesty and humility to transform conflict.

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

3 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Professional Skills: Conflict Management and Negotiation 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有4个模块

Master the final and most crucial stages of conflict management: resolution and transformation. This course helps you turn conflict into collaboration by applying clear communication, creative problem-solving, and follow-through strategies.

Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change. You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and the resources available for effective resolution. You will learn practical strategies for responding to conflict in a constructive manner, focusing on how to de-escalate situations and foster positive outcomes. By the end of this module, you will be equipped with the initial tools to approach disagreements with confidence and skill.

涵盖的内容

1个作业7个插件

1个作业总计10分钟

Quiz: Responding to conflict10分钟

7个插件总计45分钟

Responding to conflict: Causes and resources5分钟
Responding effectively to conflict4分钟
Practice the solution: Responding effectively to conflict10分钟
Job aid: Responding effectively to conflict3分钟
Reflect on the solution: Responding to conflict10分钟
Respond to problems and offer thoughtful responses: Key takeaways3分钟
Apply the solution: Responding to conflict10分钟

Building on the foundational understanding of conflict, this module delves into the art of exploring cooperative solutions. You will discover how to shift from adversarial positions to collaborative problem-solving, emphasizing thoughtful responses and purposeful questioning. This module will guide you in transforming conflict into opportunities for mutual understanding and shared success, enhancing your ability to work with others towards common goals.

涵盖的内容

1个作业7个插件

1个作业总计10分钟

Exploring cooperative solutions10分钟

7个插件总计45分钟

Exploring cooperative solutions: Causes and resources5分钟
Exploring cooperative solutions: Cooperating to transform conflict4分钟
Practice the solution: Cooperating to transform conflict10分钟
Job aid: Cooperating to transform conflict3分钟
Reflect on the solution: Exploring cooperative solutions10分钟
Offer thoughtful responses, ask purposeful questions: Key takeaways3分钟
Apply the solution: Exploring cooperative solutions10分钟

The final module focuses on the critical step of following through on conflict solutions with honesty and humility. You will learn how to sustain positive changes, build trust, and ensure that agreed-upon resolutions are implemented effectively. This module emphasizes the importance of accountability and integrity in maintaining healthy relationships and preventing future conflicts, empowering you to achieve lasting peace and productivity.