Managing Conflicts with Cultural and Emotional Intelligence

Managing Conflicts with Cultural and Emotional Intelligence

本课程是 Program Management and the Art of Communication 专项课程的一部分

位教师：William A. Brantley

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5个模块

深入了解一个主题并学习基础知识。

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初级等级

无需具备相关经验

6 小时完成

灵活的计划

自行安排学习进度

5个模块

深入了解一个主题并学习基础知识。

28 条评论

初级等级

无需具备相关经验

6 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.

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作业

25 项作业

授课语言：英语（English）

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本课程是 Program Management and the Art of Communication 专项课程专项课程的一部分

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该课程共有5个模块

Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments.

The first week starts with defining emotional intelligence. Then, the EQ-i2 model is introduced along with tools to help you create psychological safety and a collaborative environment on your program and project teams.

涵盖的内容

5个视频9篇阅读材料6个作业

5个视频总计29分钟

1.1.1 Defining Emotional Intelligence (EI)- Video 4分钟
1.2.1 Emotional Intelligence Components: Self-Perception and Self-Expression - Video 5分钟
1.3.1 Emotional Intelligence Components: Interpersonal - Video 5分钟
1.4.1 Emotional Intelligence Components: Decision Making - Video 9分钟
1.5.1 Emotional Intelligence Components: Stress Management - Video 6分钟

9篇阅读材料总计23分钟

Orientation and Welcome! 2分钟
Course Syllabus 3分钟
FAQs 1分钟
1.1.2 Defining Emotional Intelligence (EI) : Summary Points 3分钟
Emotional Intelligence Components: Self-Perception and Self-Expression - Summary Points 3分钟
Emotional Intelligence Components: Interpersonal - Summary Points 3分钟
Emotional Intelligence Components: Decision Making - Summary Points 4分钟
Emotional Intelligence Components: Stress Management - Summary Points 3分钟
Week 1 Resources 1分钟

6个作业总计40分钟

1.1.3 Defining Emotional Intelligence (EI): Knowledge Check 5分钟
1.2.3 Emotional Intelligence Components: Self-Perception and Self-Expression - Knowledge Checks 5分钟
1.3.3 Emotional Intelligence Components: Interpersonal - Knowledge Checks 5分钟
1.4.3 Emotional Intelligence Components: Decision Making - Knowledge Checks 5分钟
1.5.3 Emotional Intelligence Components: Stress Management - Knowledge Check 5分钟
Week 1 Quiz 15分钟

The second week describes the four components of the cultural intelligence model. You will learn methods to work effectively with the different cultures of your program or project teams and stakeholders.

涵盖的内容

5个视频6篇阅读材料6个作业

5个视频总计23分钟

2.1.1 Defining Cultural Intelligence (CI) - Video 3分钟
2.2.1 Cultural Intelligence Component: Drive- Video 3分钟
2.3.1 Cultural Intelligence Component: Knowledge- Video 4分钟
2.4.1 Cultural Intelligence Component: Strategy - Video 6分钟
2.5.1 Cultural Intelligence Component: Action - Video 6分钟

6篇阅读材料总计15分钟

Defining Cultural Intelligence (CI) - Summary Points 3分钟
Cultural Intelligence Component: Drive - Summary Points 2分钟
Cultural Intelligence Component: Knowledge - Summary Points 2分钟
Cultural Intelligence Component: Strategy - Summary Points 4分钟
Cultural Intelligence Component: Action - Summary Points 3分钟
Week 2 Resources 1分钟

6个作业总计40分钟

2.1.3 Defining Cultural Intelligence (CI) - Knowledge Check 5分钟
2.2.3 Cultural Intelligence Component: Drive - Knowledge Checks 5分钟
2.3.3 Cultural Intelligence Component: Knowledge - Knowledge Checks 5分钟
2.4.3 Cultural Intelligence Component: Strategy - Knowledge Checks 5分钟
2.5.3 Cultural Intelligence Component: Action - Knowledge Check 5分钟
Week 2 Quiz 15分钟

In the third week, you will learn about the coordinated management of meaning. You will appreciate the value of taking the communication perspective and how to navigate the many social worlds in your programs or projects.

涵盖的内容

5个视频5篇阅读材料6个作业

5个视频总计42分钟

3.1.1 What is CMM? - Video 7分钟
3.2.1 Taking the Communication Perspective - Video 12分钟
3.3.1 Social Worlds - Video 9分钟
3.4.1 The Tools of CMM - Video 10分钟
3.5.1 Preparing to Use CMM - Video 3分钟

5篇阅读材料总计21分钟

What is CMM? - Summary Points 4分钟
Taking the Communication Perspective - Summary Points 6分钟
Social Worlds - Summary Points 5分钟
The Tools of CMM - Summary Points 4分钟
Preparing to Use CMM - Summary Points 2分钟

6个作业总计40分钟

3.1.3 What is CMM? - Knowledge Check 5分钟
3.2.3 Taking the Communication Perspective - Knowledge Checks 5分钟
3.3.3 Social Worlds - Knowledge Checks 5分钟
3.4.3 The Tools of CMM - Knowledge Checks 5分钟
3.5.3 Preparing to Use CMM - Knowledge Check 5分钟
Week 3 Quiz 15分钟

For the last week, we walk through a case study that demonstrates how to use four tools of the coordinated management of meaning: the LUUUTT Tool, the SEAVA Process, the Daisy Model, and the Hierarchy of Meaning Tool. Students will be able to help diagnose and resolve communication issues on their program or project teams.