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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

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1,904 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

376 - Customer Service Fundamentals 的 400 个评论（共 551 个）

创建者 Awais I

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Nov 20, 2022

Best Ever Course

创建者 Yetunde O

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Nov 14, 2022

very good course

创建者 Mini S

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Jul 20, 2021

Excellent Course

创建者 Ahmed S A

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Jun 22, 2021

very good corse

创建者 gabriela s

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Nov 24, 2020

It was worth it!

创建者 Mohamed E

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Sep 13, 2020

excellent course

创建者 Applee A

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Aug 5, 2020

Thank you IBM <3

创建者 Tamica F

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Jun 11, 2020

Excellent Course

创建者 Magdy N A

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Apr 13, 2020

very good course

创建者 Carlos A R Z

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Aug 22, 2020

Amazing Course!

创建者 Aaron S F

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Aug 17, 2020

Excelente Curso

创建者 Scott B

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Aug 5, 2020

Great course 👍

创建者 Mahvz

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Nov 23, 2023

Truly helpful.

创建者 Jane u

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Dec 4, 2022

very impactful

创建者 Grant B

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Aug 27, 2021

Learned a lot.

创建者 Maria A H

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Nov 16, 2020

learned a lot!

创建者 Brijesh M S

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Jun 10, 2020

Great Learning

创建者 Aliya K

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May 4, 2020

Amazing course

创建者 Harrison M A

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Mar 3, 2020

Well Delivered

创建者 MEROGENIA, C M R

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Jul 15, 2023

Very helpful!

创建者 Amarachi V

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Jul 25, 2022

i learnt alot

创建者 Josselyn B

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Jul 16, 2019

Great course!

创建者 Jatinder N

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Jun 30, 2019

Great course.

创建者 Nalutaaya H

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Nov 7, 2023

SO WONDERFUL

创建者 Axel J B

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Feb 20, 2023

Great Course