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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

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1,904 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

326 - Customer Service Fundamentals 的 350 个评论（共 551 个）

创建者 Adedipe R

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Dec 29, 2022

the instructors are the best.

创建者 ojerinde i

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Aug 21, 2022

the course is really helpful

创建者 Victorine O

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Apr 7, 2022

awesome course worth learning

创建者 Peace A

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Aug 15, 2022

so educating and informative

创建者 Mistee R C

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Jul 22, 2020

Awesome learning experience.

创建者 Mouza A

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Aug 23, 2023

شكرا على هذا الدورة الرائعه

创建者 Meylin I M L

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Apr 9, 2022

This is an exceent course!!

创建者 Mebrahtu A

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Jul 22, 2021

wonderful course, thank you

创建者 Olumide A

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Sep 26, 2020

Awesome! So proud of myself

创建者 Conveeya B

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Jan 19, 2019

This is a wonderful course!

创建者 Joy O

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Dec 10, 2022

Simple and well detailed.

创建者 Piyali S

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Apr 25, 2022

Very good learning session

创建者 Eyitayo O

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Jan 25, 2022

I learn alot of new thing.

创建者 Jitu M

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Mar 9, 2020

very good materials.......

创建者 Adham A

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Sep 17, 2019

very very excellent course

创建者 Samson Y

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Jun 1, 2023

its contents so essential

创建者 Sheryl P

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May 1, 2022

Excellent Course! thanks!

创建者 Jeremiah O

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Mar 24, 2022

it was a great experience

创建者 MOHAMED A E O M

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Feb 5, 2022

Thank you It was helpfull

创建者 Ebere O

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Jun 23, 2022

A very detailed course !

创建者 Ashok S

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Dec 11, 2021

Good course...Thanks SBD

创建者 Marc T

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Oct 3, 2021

intense and well rounded

创建者 Sohaib A K

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Apr 9, 2021

Best learning experience

创建者 Ankita P

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Sep 17, 2020

Very good. informative.

创建者 idara f

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Nov 16, 2023

GOOD TEACHING TECHNIQUE