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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
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1,903 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

筛选依据：

251 - Customer Service Fundamentals 的 275 个评论（共 551 个）

创建者 RAKESH K P

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Oct 4, 2019

This course is too god for a customer support executive

创建者 Oluwakunmi O O

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Jun 15, 2020

Gained new perspective on customer service. Thank you!

创建者 Rayan Z

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Jul 13, 2019

I really enjoyed taking this course and learned a lot.

创建者 Steel W

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May 13, 2024

Thank you, for helping me learn ,unlearn and relearn.

创建者 Zaheer A S A

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Oct 22, 2020

Great skill and it will be addition t your skill list

创建者 STEVEN C

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Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

创建者 Dennis M

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Nov 24, 2025

Love the course. Relevant topics in Customer Service

创建者 Gold E

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Mar 10, 2021

This is a course every Call agent should go through.

创建者 Ayodele R

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Sep 21, 2022

best customer service course. i strongly recommend

创建者 redemta k

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Mar 17, 2022

It was a wonderful experience and enjoyed learning.

创建者 Nirmal S

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Feb 16, 2022

Great information for customer service fundamentals

创建者 Kayisha C

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Sep 28, 2020

I feel confident after using this course! Thank you

创建者 Stanford M

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Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

创建者 Steve L

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Feb 14, 2024

The content of the course is onpoint and helpfull.

创建者 Levi H

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Jul 11, 2021

Learned a lot Really like this course specifically

创建者 Lulu T

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Dec 31, 2020

I love how easy it was to understand this course.

创建者 Mishkat Z M

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Aug 25, 2020

It was fun learning about customer service. Great

创建者 Prasansha K

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Nov 26, 2025

this helped me obtain my linked in certification

创建者 Gina M

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Nov 22, 2020

Lots of great ideas to make call support easier!

创建者 Abi R

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Feb 9, 2024

An amazing experience; very practical-oriented.

创建者 Luis A R

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Feb 3, 2022

Was a bit challenging but definitely worth it.

创建者 Human C

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Oct 22, 2021

interesting course and excellent study material

创建者 Arsh A

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Jan 13, 2021

very nice course I just love and enjoy it a lot

创建者 Peace J

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Jul 23, 2023

THE COURSE WAS QUITE INTERESTING AND EDUCATIVE

创建者 Mason J

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Mar 7, 2022

This course was very informative and detailed.