This foundational course sets the stage for mastering sales in the modern era by combining traditional techniques with cutting-edge AI tools. Participants will dive into the essentials of the sales process, starting with an exploration of basic sales principles, including identification of sales stages, channels, and approaches. The integration of Microsoft Copilot will be introduced as a transformative digital workflow partner that augments these traditional steps. Participants will learn to map sales processes manually and then use Copilot to enhance efficiency, comparing both methods to understand where AI adds the most value. Learners will also be introduced to communication techniques crucial for sales success, employing AI to enhance verbal and non-verbal communication skills. Personalized content creation becomes a focal point, as participants leverage AI to craft unique sales messages tailored to customer needs. Through various activities, learners will construct a foundational understanding of how AI can streamline sales operations, preparing them for more advanced applications in later courses.
Introduction to Sales and AI Fundamentals
您将获得的技能
- Value Propositions
- Product Knowledge
- AI Enablement
- AI Personalization
- Verbal Communication Skills
- Sales Strategy
- Customer Relationship Management
- Prompt Engineering
- Generative AI Agents
- Sales Presentations
- Sales Process
- Microsoft Copilot
- Responsible AI
- Communication
- Sales
- Non-Verbal Communication
- 技能部分已折叠。显示 9 项技能，共 16 项。
要了解的详细信息
了解顶级公司的员工如何掌握热门技能
积累 Marketing 领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 通过 Microsoft 获得可共享的职业证书
该课程共有4个模块
Enhancing Lead Generation with AI introduces the foundational principles of sales and demonstrates how AI tools, such as Microsoft Copilot, can enhance, rather than replace, human-driven selling. Learners will explore the stages of the sales process, from prospecting to closing, while comparing traditional workflows with AI-augmented methods to identify where technology adds value. The module also examines various sales channels and approaches, enabling learners to understand how to select, design, and adapt strategies across diverse products and markets. By integrating Copilot into practical exercises, learners will develop a balanced perspective on using AI for efficiency and insight while preserving the human connection essential to successful sales.
涵盖的内容
6个视频3篇阅读材料7个作业
Enhancing Communication with AI focuses on leveraging AI tools to enhance communication effectiveness while maintaining authentic relationship-building capabilities. Participants will learn to route all content creation and personalization through Copilot, master prompt iteration techniques for tone and audience alignment, and develop systematic approaches to AI-assisted communication excellence. The module emphasizes maintaining professional authenticity while dramatically improving communication efficiency and personalization at scale.
涵盖的内容
6个视频3篇阅读材料7个作业
Product Knowledge and Value Creation strengthens your ability to understand, articulate, and communicate product value with clarity and confidence. You’ll learn how to extract accurate product features using AI tools, translate them into meaningful benefits for different customer personas, and build compelling value propositions that resonate with diverse buyer priorities. Through hands-on practice, you will design AI-enhanced presentations, tailor customer-specific sales messaging, and integrate Copilot, PowerPoint, and CRM workflows to support polished and professional sales communication. By combining AI efficiency with human judgment, you’ll develop systematic approaches to product expertise, customer-focused pitching, and presentation delivery that support strong customer engagement and help advance opportunities through the sales pipeline.
涵盖的内容
6个视频3篇阅读材料7个作业
AI Fundamentals for Sales establishes essential AI literacy for sales professionals, moving beyond tool usage to a deep understanding of how AI works, what it can and cannot do, and how to maintain quality and effectiveness when integrating AI into sales workflows. This module transforms learners from passive AI users into strategic collaborators who leverage AI strengths while providing critical human oversight.
涵盖的内容
6个视频3篇阅读材料8个作业
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