This course dives deep into Copilot's capabilities for leveraging customer data. You will explore connecting, enriching, and analyzing customer information to gain valuable insights into behaviors, preferences, and potential opportunities. You will learn how to personalize interactions, identify high-potential leads, and measure sales performance using Copilot's data-driven tools. This course is essential for sales professionals who want to harness the power of customer data to drive personalized engagement and maximize sales success.
Customer Data, Analytics, and Segmentation
Customer Data, Analytics, and Segmentation
本课程是多个项目的一部分。
位教师： Microsoft
访问权限由 New York State Department of Labor 提供
您将获得的技能
- Predictive Analytics
- Data Cleansing
- Sales Management
- Cross Selling
- Data Quality
- Sales
- Sales Enablement
- Personalized Service
- Analytics
- Data Integration
- AI Personalization
- Data-Driven Decision-Making
- Advanced Analytics
- Upselling
- Sales Strategy
- Customer Insights
- Customer Data Management
- Microsoft Copilot
- Customer Engagement
- Customer Analysis
- 技能部分已折叠。显示 11 项技能，共 20 项。
要了解的详细信息
可分享的证书
添加到您的领英档案
作业
10 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
此课程作为 的一部分提供
在注册此课程时，您还需要选择一个特定的合作项目。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有3个模块
This module delves into how Microsoft Copilot leverages customer data to revolutionize sales interactions. By exploring the power of integrated customer information, you will gain an understanding of how Copilot pulls data from multiple sources to drive personalized sales experiences and enhance overall engagement. Throughout this module, you will learn to connect and enrich customer profiles, creating a comprehensive, detailed view of individual customers. With Copilot's advanced analytics tools, you will also analyze customer behaviors and preferences to derive actionable insights, ultimately enabling data-driven sales strategies. Please note: This course was developed in September 2024. Copilot for Sales continues to evolve. It's important to adapt to the changes as the Copilot interface and functionality might be different from the features of Copilot for Sales when this course was created. For the latest updates and changes, follow the Microsoft’s Copilot for Sales website. Thank you for your understanding and enjoy the course!
涵盖的内容
4个视频4篇阅读材料3个作业
This module focuses on using Microsoft Copilot's data-driven insights to enhance sales strategies and performance. You will learn how Copilot can identify high-potential leads, predict customer churn, and uncover cross-selling and upselling opportunities, prioritizing sales efforts for maximum impact. Additionally, this module will cover how to measure and improve sales performance by tracking key metrics and analyzing sales data. By the end of this module, you will have the skills to make data-informed decisions that optimize your sales strategies and drive revenue growth. Please note: This course was developed in September 2024. Copilot for Sales continues to evolve. It's important to adapt to the changes as the Copilot interface and functionality might be different from the features of Copilot for Sales when this course was created. For the latest updates and changes, follow the Microsoft’s Copilot for Sales website. Thank you for your understanding and enjoy the course!
涵盖的内容
6个视频2篇阅读材料3个作业
In this module, you will focus on maintaining data quality and integrity while integrating Microsoft Copilot with existing CRM systems and other business tools. You will explore how to apply data cleansing and deduplication techniques, ensuring that your customer data is accurate, reliable, and up to date. Furthermore, the module will cover how to integrate Copilot seamlessly into your workflows, creating a unified platform for managing customer data and enhancing sales and service processes. By the end of this module, you will be able to streamline your operations by automating data updates, ensuring privacy and security, and building a more efficient and integrated system. Please note: This course was developed in September 2024. Copilot for Sales continues to evolve. It's important to adapt to the changes as the Copilot interface and functionality might be different from the features of Copilot for Sales when this course was created. For the latest updates and changes, follow the Microsoft’s Copilot for Sales website. Thank you for your understanding and enjoy the course!
涵盖的内容
6个视频4篇阅读材料4个作业
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