In today's fast-paced, high-stakes environments, conflict is inevitable. The Conflict Management and Negotiation specialization—built with Kristyn Carmichael, Training Director for the Lodestar Dispute Resolution Center at Arizona State University—provides professionals with a comprehensive framework for approaching conflict constructively across all stages, from assessment to resolution. Whether you lead teams, support operations, or manage client relationships, this program helps you turn conflict into opportunity.

This specialization is designed for:

• Team leaders, managers, and executives

• HR professionals, mediators, and DEI facilitators

• Project managers and client-facing professionals

• Anyone navigating team dynamics, feedback conversations, or role-based conflict

• Professionals seeking practical, applicable conflict resolution skills

应用的学习项目

What’s Included:

• Downloadable tools, infographics, and reflection guides

• Interactive exercises based on real-world scenarios

• Behavioral frameworks for conflict across workplace settings

• Capstone-style applications to reinforce learning

Key Benefits:

• Build a complete, actionable conflict resolution toolkit

• Learn to assess, manage, negotiate, and transform conflict

• Apply real-world strategies grounded in behavioral science

• Improve communication, collaboration, and leadership outcomes