Strengthen the operational skills needed to manage sales opportunities and close deals effectively. In this course, you’ll learn how to structure the sales process, manage opportunities through the pipeline, and apply closing techniques that help move deals toward successful outcomes. The course focuses on practical approaches for organizing sales activities, tracking opportunities, and guiding clients through the final stages of the buying process.
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推荐体验
推荐体验
中级
Basic familiarity with business communication or customer-facing sales conversations is helpful.
推荐体验
推荐体验
中级
Basic familiarity with business communication or customer-facing sales conversations is helpful.
您将学到什么
Apply structured sales processes to manage opportunities across the sales pipeline.
Identifydeal readiness and guide prospects through the final stages of the sales cycle.
Use practical closing techniques to convert qualified opportunities into successful deals.
Organize sales activities and workflows to improve operational efficiency in B2B sales.
要了解的详细信息
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该课程共有17个模块
In this module, you will develop a shared, operational definition of the B2B sales funnel that you can reliably use in real sales conversations, pipeline reviews, and negotiation planning. You will not focus on tactics or scripts. Instead, you will learn to internalize the funnel as a decision-alignment framework—one that explains why certain actions work only at specific moments in the buyer journey. You will learn to differentiate stages based on buyer readiness and seller intent, rather than surface-level activity labels. You will understand that each funnel stage exists to reduce a specific type of risk, such as misfit, misalignment, premature commitment, or negotiation friction. You will also examine common breakdowns caused by stage confusion, such as proposing before discovery or negotiating before qualification.
涵盖的内容
2个视频1篇阅读材料2个作业
2个视频•总计14分钟
- Why Sales Funnels Exist in B2B Negotiation•8分钟
- What Each Funnel Stage Looks Like in Real Sales Conversations•6分钟
1篇阅读材料•总计8分钟
- Understanding the Six Stages of the B2B Sales Funnel •8分钟
2个作业•总计25分钟
- Hands-On Learning: Arrange the B2B Sales Funnel on a Timeline•15分钟
- Practice Quiz: Can You Identify Funnel Stages Correctly?•10分钟
In this module, you will move from knowing the B2B sales funnel to using it as a practical decision framework. While the previous module focused on understanding the six funnel stages, this one focuses on application and judgment. You will learn to place real sales activities into the correct stage based on intent, buyer readiness, and risk. You will correct a common professional mistake: assuming that sales activities automatically define the stage. Instead, you will evaluate why an activity is being performed and what decision it is meant to support. For example, you will learn that a demo can function as discovery, proposal support, or negotiation reinforcement depending on context. You will understand how misplacing activities creates friction, confusion, and resistance—often mistaken for buyer objections.
涵盖的内容
1个视频1篇阅读材料2个作业
1个视频•总计7分钟
- Sales Activities vs. Sales Stages — Why Confusion Costs Deals•7分钟
1篇阅读材料•总计8分钟
- Mapping Sales Activities to Buyer Readiness in the Funnel•8分钟
2个作业•总计35分钟
- Hands-On Activity: Place Sales Activities into the Correct Funnel Stage•15分钟
- Graded Assessment: Assessing Sales Funnel Judgment: From Stage Recognition to Activity Placement•20分钟
In this module you will examine why defining a BATNA is foundational to negotiation effectiveness. Using realistic workplace scenarios, this module will help you to recognize how BATNA shapes confidence, decision-making, and outcomes before any discussion begins.
涵盖的内容
2个视频1篇阅读材料1个作业
2个视频•总计8分钟
- Why Preparation Determines Negotiation Success•3分钟
- What Happens When You Negotiate Without a BATNA•5分钟
1篇阅读材料•总计6分钟
- Why Walking Away Is Often Empowering•6分钟
1个作业•总计15分钟
- Hands-On Learning: Spot the BATNA•15分钟
In this module, you will apply BATNA thinking by completing a structured pre-call planning sheet. This module focuses on turning abstract preparation concepts into a practical artifact they can reuse at work.
涵盖的内容
2个视频1篇阅读材料2个作业
2个视频•总计10分钟
- From BATNA to Strategy: Filling the Planning Sheet•6分钟
- Anticipating Concessions Without Undermining Your BATNA•4分钟
1篇阅读材料•总计6分钟
- The Pre-Call Planning Sheet That Stops You from Winging It •6分钟
2个作业•总计40分钟
- Hands-On Learning: Build Your Pre-Call Planning Sheet•15分钟
- Negotiation Readiness: BATNA Assessment•25分钟
This module builds the recognition foundation needed to map stakeholders correctly. Learners learn what the economic buyer, technical buyer, and user champion roles do in a deal (authority, risk ownership, adoption pull) and how those roles show up in realistic sales evidence like call notes, objections, and meeting behavior. The module focuses on correct identification under ambiguity—because titles alone are unreliable. Learners finish the module able to assign roles confidently and justify their reasoning in sales terms.
涵盖的内容
2个视频1篇阅读材料1个作业
2个视频•总计11分钟
- Map the Decision System, Not Just the Contacts•6分钟
- Spotting Roles from Real Deal Evidence•5分钟
1篇阅读材料•总计8分钟
- The Hidden Architecture of the Deal •8分钟
1个作业•总计15分钟
- Hands-On Learning: Diagnose Stakeholder Roles Before the First Call •15分钟
This module converts role recognition into a usable planning artifact: an influence–interest map. Learners learn how to separate influence (power over the outcome) from interest (level of care and engagement) and how to place stakeholders based on case evidence. The module emphasizes usefulness: the map should tell you who to prioritize, who to align, who to de-risk, and where the deal is vulnerable.
涵盖的内容
1个视频1篇阅读材料2个作业
1个视频•总计5分钟
- Influence vs Interest—The Two Variables That Prevent Deal Surprises•5分钟
1篇阅读材料•总计5分钟
- Strategic Navigation: The Rules of the Map•5分钟
2个作业•总计35分钟
- Hands-On Learning: Create a Stakeholder Influence-Interest Map for an Enterprise Prospect•15分钟
- Graded Assessment: Mapping Stakeholders with Evidence: Roles, Influence, and Strategic Judgment•20分钟
Learners explore how shared evaluation criteria bring clarity and alignment to pricing decisions. Through realistic sales scenarios, they examine how cost, ROI, and implementation time help teams compare solution options objectively and reduce opinion-driven debate.
涵盖的内容
3个视频1篇阅读材料2个作业
3个视频•总计10分钟
- Introductory Video: Welcome to Smart Decision Matrix•3分钟
- What Makes a Decision Matrix Credible: Evidence Before Scoring •4分钟
- How Shared Criteria Improve Sales Alignment•3分钟
1篇阅读材料•总计5分钟
- Beyond Pros and Cons: The Logic of Weighted Decisions•5分钟
2个作业•总计15分钟
- Hands-on Learning: Understanding Decision Criteria•10分钟
- Practice Quiz: Shared Criteria in Decision-Making •5分钟
Learners practice building and applying a weighted decision matrix to compare pricing packages. Using hands-on activities, they assign weights, score options, and identify a preferred solution, strengthening their ability to justify recommendations with structured, job-ready reasoning.
涵盖的内容
1个视频1篇阅读材料2个作业
1个视频•总计4分钟
- How to Build a Weighted Decision Matrix•4分钟
1篇阅读材料•总计6分钟
- Reading the Dashboard: How to Interpret Matrix Results •6分钟
2个作业•总计35分钟
- Hands-on Learning: Create a Weighted Matrix•15分钟
- Graded Assessment: Evaluating Pricing Options Using a Decision Matrix•20分钟
In this module, learners build a shared vocabulary for price negotiations by examining three foundational tactics used in sales conversations. Through concrete examples and annotation practice, learners learn to recognize anchoring, bracketing, and trade-offs as they appear in real deal language.
涵盖的内容
2个视频1篇阅读材料2个作业
2个视频•总计10分钟
- Let's Learn How To Talk Price•4分钟
- The Big Three: Anchoring, Bracketing, and Trade-Offs•6分钟
1篇阅读材料•总计5分钟
- A Practical Taxonomy of Price-Negotiation Tactics•5分钟
2个作业•总计25分钟
- Hands-On Learning: Festival Deal Negotiation: Spot the Strategy•15分钟
- Practice Quiz : Recognizing Price-Negotiation Tactics in Real Conversations•10分钟
In this module, learners move from recognition to execution. They practice setting strong anchors, responding to counter-anchors, and trading non-price concessions to protect margin mirroring how experienced sales professionals manage real negotiations.
涵盖的内容
3个视频1篇阅读材料2个作业
3个视频•总计19分钟
- Why Discounting Too Fast Costs You More Than Margin?•7分钟
- Handling the Counter-Anchor•7分钟
- Anchoring High and Trading Smart•5分钟
1篇阅读材料•总计5分钟
- Non-Price Concessions That Buyers Actually Value•5分钟
2个作业•总计35分钟
- Hands-on Learning : Simulated Price Call•15分钟
- Graded Assesment : Run the Price Conversation•20分钟
You will understand how visual hierarchy principles influence audience attention, clarity, and perceived value in sales presentations.
涵盖的内容
3个视频1篇阅读材料1个作业
3个视频•总计14分钟
- Introduction and Welcome•4分钟
- Why Visual Hierarchy Drives Persuasion•5分钟
- How Audiences Read Slides•5分钟
1篇阅读材料•总计7分钟
- Visual Hierarchy Basics: Contrast, Alignment, Repetition•7分钟
1个作业•总计15分钟
- Hands-On Learning: Spot the Hierarchy Problems•15分钟
You will redesign pitch slides using contrast, alignment, and repetition to improve focus, readability, and message clarity.
涵盖的内容
3个视频1篇阅读材料1个作业
3个视频•总计16分钟
- Why Slide Structure Matters More Than Content Density•5分钟
- Applying Contrast, Alignment, and Repetition•6分钟
- Redesigning a Slide for Clarity•5分钟
1篇阅读材料•总计6分钟
- A Simple Framework for Structuring Pitch Slides•6分钟
1个作业•总计15分钟
- Hands-On Learning: Redesign One Pitch Slide•15分钟
You will present a structured 3-slide pitch that clearly communicates the problem, value proposition, and next step with confidence.
涵盖的内容
3个视频1篇阅读材料2个作业
3个视频•总计14分钟
- Why Clear Structure Supports Confident Delivery•4分钟
- Structuring a 3-Slide Mini-Pitch•4分钟
- Delivering with Clarity and Confidence•5分钟
1篇阅读材料•总计6分钟
- A Practical Guide to Confident Pitch Delivery•6分钟
2个作业•总计35分钟
- Hands-On Learning: Deliver Your 3-Slide Mini-Pitch•15分钟
- Graded Assessment: Designing and Delivering Effective Pitch•20分钟
You will distinguish between key B2B closing techniques and understand when and why each is used to move deals forward.
涵盖的内容
3个视频1篇阅读材料2个作业
3个视频•总计12分钟
- Welcome to Closing Deals Confidently•4分钟
- Why Deals Stall at the Finish Line•4分钟
- Recognizing the Right Moment to Close•4分钟
1篇阅读材料•总计6分钟
- Closing with Precision: Integrating Technique, Context, and Delivery in Modern B2B Sales •6分钟
2个作业•总计20分钟
- Hands-On Learning: Identify Closing Signals in Real Deals•15分钟
- Recognizing Closing Moments•5分钟
You will distinguish between key B2B closing techniques and understand when and why each is used to move deals forward.
涵盖的内容
3个视频1篇阅读材料2个作业
3个视频•总计11分钟
- Introduction to Choosing the Right Close•4分钟
- Why the Right Close Matters•4分钟
- Buyer Signals and Closing Fit•4分钟
1篇阅读材料•总计6分钟
- Selecting the Right Close: Aligning Technique with Buyer Behavior in B2B Sales•6分钟
2个作业•总计20分钟
- Hands-On Learning: Match the Close to the Deal•15分钟
- Match the Close to the Scenario•5分钟
You will create and deliver a clear, confident summary close that reinforces value and supports buyer decision-making.
涵盖的内容
2个视频1篇阅读材料2个作业
2个视频•总计8分钟
- Why Delivery Matters as Much as Technique•4分钟
- Delivering the Close with Confidence•4分钟
1篇阅读材料•总计6分钟
- Closing Techniques: Summary closes•6分钟
2个作业•总计35分钟
- Hands-On Learning: Deliver the Close•15分钟
- Closing Techniques Quiz•20分钟
In this project, you will manage a B2B sales opportunity by building a structured deal execution plan. You will organize the opportunity across the sales funnel, define your approach to planning and engagement, and prepare key actions required to move the deal forward. You will identify and map stakeholders involved in the deal, evaluate decision options using a structured framework, and prepare for pricing discussions. You will also develop a clear sales pitch outline and define a closing strategy to guide the deal toward agreement. This project simulates how sales professionals manage opportunities, structure deal workflows, and apply closing techniques in real sales environments. It focuses on organizing actions, making informed decisions, and executing a sales process that supports successful deal outcomes.
涵盖的内容
2篇阅读材料1个作业
2篇阅读材料•总计7分钟
- Why Sales Operations and Deal Execution Matter •3分钟
- Sales Deal Execution: Project Requirements •4分钟
1个作业•总计60分钟
- Execute a Sales Deal Plan and Closing Strategy•60分钟
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常见问题
This course teaches how to manage sales opportunities, structure the sales process, and apply closing techniques that help convert qualified prospects into successful deals.
No. The course introduces core sales operations concepts and closing strategies, making it accessible for learners who want to improve deal management and closing performance.
By learning structured pipeline management, opportunity tracking, and practical closing strategies, learners can better manage deals and move prospects efficiently toward purchase decisions.
This course focuses on the operational side of sales success, helping learners understand how structured workflows, pipeline management, and closing techniques work together to improve deal outcomes.
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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