中Abrasive employees rub their coworkers the wrong way, with behaviors ranging from mild offense to open attack. Their bullying behaviors cause interpersonal friction that grates on subordinates, peers, and often superiors, eroding motivation and disrupting the smooth flow of work. Employees in leadership roles can inflict especially deep wounds and intense suffering in coworkers, customers, clients, patients and/or students, disrupting productivity. Managing abrasive workplace behavior is no easy task, and doing it ineptly, or failing to do it altogether can have disastrous consequences for your organization, your employees, and you.
Manage Abrasive Workplace Behavior With Backbone
您将学到什么
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
您将获得的技能
- People Management
- Employee Performance Management
- Coaching
- Leadership and Management
- Employee Retention
- Organizational Leadership
- Workplace Bullying Intervention
- Employee Engagement
- Disciplinary Procedures
- Business Leadership
- Self-Awareness
- Human Resource Strategy
- Emotional Intelligence
- Compassion
- Conflict Management
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最近已更新！
June 2025
作业
5 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有3个模块
Welcome to Manage Abrasive Workplace Behavior with Backbone. In this first module, you’ll learn what constitutes abrasive workplace behavior, the suffering it causes, and what drives individuals to behave abrasively.
涵盖的内容
5个视频2篇阅读材料2个作业
In this module, we’ll explore why managers don’t intervene when they become aware of abrasive behavior, and examine the role of managers in managing unacceptable conduct effectively. You’ll learn about the Management Backbone, the foundation of Courageous Conduct Intervention.
涵盖的内容
8个视频2个作业
In this final module, we’ll cover the five steps of conduct intervention with abrasive employees and show you how to deal with defensiveness calmly and confidently. We’ll explore the impact of Courageous Conduct Intervention on abrasive individuals, their coworkers and the greater organization.
涵盖的内容
11个视频5篇阅读材料1个作业
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