This course combines qualitative and quantitative primary research methods used in modern market research studies. You will develop end-to-end primary research capabilities—designing qualitative and quantitative instruments, and running moderated interviews and surveys to produce defensible insights that inform product and marketing decisions. This course teaches you how to draft professional discussion guides, moderator scripts, and complex branching surveys. You will master advanced methodologies like conjoint experiments and learn to select sampling strategies—both probability and non-probability—with appropriate statistical power to ensure data validity. Operational labs cover survey platform workflows, including automations, data exports, skip-logic, and response validation.
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您将学到什么
Execute qualitative interviews and AI-powered focus groups to synthesize deep user insights from complex information.
Design sophisticated surveys utilizing advanced branching logic and skip patterns to optimize high-quality data collection.
Analyze research data using statistical techniques and eye-tracking heat maps to generate technology-driven insights.
Evaluate data collection processes to ensure full GDPR compliance and adherence to global privacy and ethical standards.
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该课程共有9个模块
The Qualitative Research Interviews module helps aspiring analysts uncover the "why" behind customer behavior. You'll move beyond theory to conduct high-quality interviews that yield actionable insights. Learn to distinguish between interviews, focus groups, and ethnographic studies, understanding when to use each to clarify problems before larger projects. The curriculum focuses on the discussion guide. Through hands-on practice, you'll apply a professional framework to structure interviews, craft powerful open-ended questions, and align guides with research objectives. By the end, you'll confidently design complete guides to gather rich narrative data that drives strategic business decisions.
涵盖的内容
2个视频4篇阅读材料4个作业
2个视频•总计11分钟
- Methods in Action: A Visual Comparison•6分钟
- The Art of the Open-Ended Question•5分钟
4篇阅读材料•总计20分钟
- A Glossary of Qualitative Methods•5分钟
- Career Focus: Specializing in Qualitative Research•5分钟
- The Anatomy of a Discussion Guide•5分钟
- Career Focus: Building Your Research Portfolio•5分钟
4个作业•总计56分钟
- Create an Interview Discussion Guide•30分钟
- Hands-On Learning: Choose Your Method•10分钟
- Knowledge Check: Match the Method•6分钟
- Hands-On Learning: Question Conversion Lab•10分钟
This module teaches you to integrate AI into research workflows, from design to analysis. You'll balance open-ended questions with AI-driven prompts that respond to real-time participant sentiment, probing deeper into the "why" behind feedback. Designed for analysts and data professionals, this module moves beyond traditional methods to uncover nuanced insights. By the end, you'll master real-time sentiment analysis to drive flexible engagement. You'll also gain expertise in thematic coding and data synthesis, transforming raw emotional cues into structured, actionable business strategies that elevate your qualitative research capabilities.
涵盖的内容
4个视频4篇阅读材料4个作业
4个视频•总计29分钟
- Traditional Focus Groups Fall Short•8分钟
- Walkthrough: Building Your Discussion Guide•7分钟
- The Thematic Analysis Process: A Step-by-Step Guide•8分钟
- Refining AI-Generated Themes in Practice•6分钟
4篇阅读材料•总计29分钟
- Foundations and Anatomy of the AI-Enhanced Discussion Guide•8分钟
- AI-Enhanced Research Skills for Career Growth•7分钟
- The Power of Thematic Analysis•7分钟
- Leveraging AI for Initial Coding•7分钟
4个作业•总计85分钟
- AI-Enhanced Focus Group Design and Thematic Analysis•30分钟
- Hands-On Learning: Design Your AI-Enhanced Focus Group Guide•20分钟
- Knowledge Check: Principles of AI-Enhanced Guides•10分钟
- Hands-On Learning: Thematic Analysis of a Sample Transcript•25分钟
This module builds foundational skills for conducting professional, ethical, and effective primary research. You'll master the five essential stages—from defining a research problem to reporting findings—while focusing on critical legal and ethical compliance. Learn the core principles of GDPR and gain hands-on experience with standardized consent forms to ensure data capture is transparent and legally sound. Through case studies like P&G and New Coke, this module bridges theory and practice. You'll design research outlines and compliant consent flows, gaining the tools to drive informed business decisions while building audience trust.
涵盖的内容
4个视频3篇阅读材料5个作业
4个视频•总计21分钟
- The Five Stages of Primary Research•6分钟
- From Blueprint to Plan: A Walkthrough•6分钟
- The Value of Trust: P and G's Ethical Approach•4分钟
- Building a GDPR-Compliant Consent Form•5分钟
3篇阅读材料•总计20分钟
- Anatomy of a Failure: The "New Coke" Story•7分钟
- The Research Plan Blueprint•7分钟
- GDPR Essentials for Researchers•6分钟
5个作业•总计75分钟
- Research and Compliance Mini-Project•35分钟
- Hands-On Learning: Structuring a Flawed Research Plan•15分钟
- Knowledge Check: Understanding the Research Framework Quiz•5分钟
- Hands-On Learning: Draft Your First Consent Form•15分钟
- Knowledge Check: GDPR and Compliant Data Collection Quiz•5分钟
This module provides a foundational toolkit for measuring and communicating the business value of research. You'll learn to translate visual attention data into actionable heat-maps using eye-tracking and conduct rigorous ROI analysis to prove financial impact. These skills are essential for justifying budgets and demonstrating strategic importance. Designed for aspiring researchers and analysts, this module bridges the gap between conducting research and proving its value. Through simulated environments, you'll apply eye-tracking technology to reveal user attention.
涵盖的内容
3个视频4篇阅读材料5个作业
3个视频•总计19分钟
- What Is Eye-Tracking and How Do Heat-Maps Work?•8分钟
- ROI in FinTech: The Value of UX Research•5分钟
- How to Calculate Research ROI: A Step-by-Step Guide•7分钟
4篇阅读材料•总计29分钟
- Beyond Clicks: The Business Value of Visual Data•8分钟
- A Guide to Advancing Your Career in Research•6分钟
- A Framework to Calculate the ROI•7分钟
- Becoming a Research Leader: Quantifying Your Impact•8分钟
5个作业•总计80分钟
- One-Page Impact Brief: Analyzing a Homepage Redesign•30分钟
- Hands-On Learning: How to Generate a Heat-Map from Gaze Data•15分钟
- Knowledge Check: Interpreting Heat-Maps•5分钟
- Hands-On Learning: Calculating the ROI of Your Eye-Tracking Study•25分钟
- Knowledge Check: Interpreting Heat-Maps for ROI Analysis•5分钟
The Survey Samples: Size and Methods module builds essential quantitative skills for professionals designing statistically sound studies. You'll move from guesswork to confident research design by learning the differences between probability and non-probability sampling and selecting the proper method for any objective. The module emphasizes practical application, guiding you through calculating valid sample sizes using confidence levels and margins of error. With hands-on practice using a sample size calculator, you'll ensure reliable, defensible results. By the end, you'll be able to justify methodological choices and design surveys that deliver trustworthy, decision-ready insights while balancing business constraints like speed and cost.
涵盖的内容
3个视频4篇阅读材料4个作业
3个视频•总计20分钟
- The Two Worlds of Sampling•8分钟
- A Visual Guide to Choosing a Sampling Method•6分钟
- How to Master the Sample Size Calculator?•7分钟
4篇阅读材料•总计22分钟
- A Closer Look at Sampling Techniques•7分钟
- Career Focus: Your Skills in Quantitative Research•5分钟
- The 3 Ingredients of a Valid Sample Size•5分钟
- Career Focus: Building Your Statistical Design Portfolio•5分钟
4个作业•总计65分钟
- Research Design Brief•30分钟
- Hands-On Learning: Select and Justify the Method•15分钟
- Knowledge Check: Sampling Method Concepts•5分钟
- Hands-On Learning: Calculate the Sample Size for a Campaign•15分钟
This module helps professionals move beyond basic questionnaires to create sophisticated, user-centric surveys. You'll master two critical skill sets: designing efficient survey instruments with branching logic to maximize engagement, and applying rigorous statistical analysis to uncover hidden data stories. Through case studies and hands-on activities, you'll architect survey flows, formulate unambiguous questions, and conduct pilot tests. You'll then use in-browser tools to perform chi-square tests and interpret p-values. By the end, you'll build professional-grade surveys and translate quantitative findings into compelling narratives that drive strategic business decisions and competitive advantage.
涵盖的内容
5个视频5篇阅读材料5个作业
5个视频•总计31分钟
- The Amazon Model: Winning with Customer Feedback•7分钟
- Anatomy of a High-Completion Survey•5分钟
- How to Architect and Build with Branching Logic•6分钟
- When Polls Miss the Mark: The Stakes of Statistical Analysis•5分钟
- How to Run and Interpret a Chi-Square Test•8分钟
5篇阅读材料•总计38分钟
- Foundations of Effective Survey Design: Logic and Clear Questions•8分钟
- A Practical Guide to Piloting Your Survey•8分钟
- Career Spotlight: The Survey Design Specialist•7分钟
- A Guide to the Chi-Square Test and p-Values•8分钟
- From p-Value to Presentation: Telling a Data Story•7分钟
5个作业•总计70分钟
- Survey Analysis and Recommendation•30分钟
- Hands-On Learning: Design a Survey Instrument with Branching Logic•15分钟
- Knowledge Check: Refining a Flawed Survey•5分钟
- Hands-On Learning: Analyze Survey Data Using a Chi-Square Test•15分钟
- Knowledge Check: Statistical Interpretation•5分钟
This module builds specialized skills in sophisticated survey methodology and automation. You'll master conjoint analysis to quantify customer preferences and understand product trade-offs. Through hands-on simulations, you'll design choice-based studies, optimize for statistical efficiency, and interpret results to guide pricing and design. The module also addresses manual bottlenecks by teaching no-code workflow automation. You'll use browser-based tools to connect survey platforms to data storage, triggering real-time notifications. By combining advanced analytics with smart automation, you'll enhance efficiency, reduce error, and enable your organization to act on deep insights faster, becoming a more strategic analyst.
涵盖的内容
5个视频2篇阅读材料4个作业
5个视频•总计41分钟
- Why Ask "Which?" Not "How Much?"•5分钟
- How to Build and Optimize Your Study Design•10分钟
- The High Cost of Manual Data Work•6分钟
- From Map to Action: Building Your First Automated Workflow•10分钟
- The Research Automation Skills Guide•11分钟
2篇阅读材料•总计20分钟
- The Building Blocks of Conjoint Analysis•10分钟
- The Anatomy of an Automated Workflow•10分钟
4个作业•总计75分钟
- The Integrated Research Plan•30分钟
- Hands-On Learning: Design a Conjoint Study for a New Smartphone•20分钟
- Knowledge Check: Conjoint Concepts•5分钟
- Hands-On Learning: Automate a Customer Feedback Loop•20分钟
This module builds essential capabilities for market research professionals. You'll develop a strong understanding of question types—from multiple-choice to open-ended—and master conditional skip logic to create efficient, user-friendly experiences. Through case studies from the Pew Research Center and Spotify, you'll build the skills to maximize completion rates and data quality. The curriculum is immediately applicable, teaching you to construct clear, unbiased questions aligned with research objectives. By the end, you'll design dynamic survey paths that route respondents past irrelevant sections. This module provides a direct pathway to mastering research operations, survey programming, and data analysis to produce trustworthy, actionable insights.
涵盖的内容
4个视频3篇阅读材料5个作业
4个视频•总计22分钟
- The "What" of Survey Questions•5分钟
- How to Craft Clear and Unbiased Questions•6分钟
- Why a Smart Survey is a Better Survey?•5分钟
- How to Map and Build a Skip Logic Path•6分钟
3篇阅读材料•总计16分钟
- A Guide to Survey Question Formats•6分钟
- Career Resource: Becoming a Survey Design Expert•5分钟
- Career Resource: Advancing with Survey Programming•5分钟
5个作业•总计70分钟
- Retail Customer Experience Survey•30分钟
- Hands-On Learning: Question Type Selection Challenge•15分钟
- Knowledge Check: Question Design Principles•5分钟
- Hands-On Learning: Configuring a Dynamic Survey Path•15分钟
- Knowledge Check: Understanding Dynamic Paths•5分钟
This project module provides hands-on experience in executing a complete, professional-grade market research project. You will step into the role of a UX researcher to design and launch a branching survey to validate a new product feature. The module equips you with the skills to define research goals, develop a sampling plan, and ensure GDPR-compliant data collection. You will perform data cleaning, conduct statistical checks, and create visualizations to support your findings. The project culminates in an analysis report with actionable recommendations, providing end-to-end experience in survey design, data collection, and analysis.
涵盖的内容
2篇阅读材料1个作业
2篇阅读材料•总计7分钟
- Why This Project Matters•3分钟
- Project Requirements•4分钟
1个作业•总计120分钟
- Project: Survey Design and Execution Lab•120分钟
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No. The course is designed for beginners and provides comprehensive, step-by-step guidance in modern market research techniques.
We integrate cutting-edge AI technologies, statistical analysis, and ethical research practices to provide a forward-looking, comprehensive approach to market research.
You'll learn techniques used across industries to gather deep market insights, inform product development, and guide strategic decision-making.
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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