Leading Change with Empathy and Clarity is an intermediate-level course designed for managers and leaders who must guide organizational transformation while honoring both business outcomes and human experience. In today's rapidly evolving business environment, successful change leadership requires more than strategic frameworks—it demands the ability to connect with people's concerns, communicate purpose effectively, and build resilience throughout transformation processes. This course equips you with proven change management frameworks enhanced by empathetic leadership principles, communication strategies that create genuine dialogue rather than one-way messaging, and practical tools for managing resistance while sustaining team morale. Through real-world case studies from organizations like Netflix and Microsoft, hands-on planning exercises, and interactive coaching experiences, you'll learn to lead change initiatives that stick because people believe in both the destination and the leader guiding them there. Whether you're implementing new technology, restructuring teams, or shifting organizational culture, this course helps you integrate effectiveness with empathy for lasting transformation success.
Acquérir des compétences de haut niveau avec Coursera Plus pour 199 $ (régulièrement 399 $). Économisez maintenant.
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : Team Management
- Catégorie : Organizational Leadership
- Catégorie : Adaptability
- Catégorie : Resilience
- Catégorie : Stakeholder Communications
- Catégorie : Communication Strategies
- Catégorie : Change Management
- Catégorie : Leadership Studies
- Catégorie : Empathy
- Catégorie : Strategic Leadership
- Catégorie : Active Listening
- Catégorie : Organizational Change
- Catégorie : Emotional Intelligence
- Catégorie : Team Motivation
Détails à connaître
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décembre 2025
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Il y a 3 modules dans ce cours
In this foundational lesson, learners will explore the psychological and organizational dynamics of change while mastering proven change management frameworks. They'll examine how empathetic leadership creates psychological safety during transitions and practice identifying change readiness across teams. Through real-world case studies from Netflix and Microsoft, learners will understand how clarity and empathy work together to drive successful organizational transformation.
Inclus
4 vidéos2 lectures1 devoir
This lesson focuses on mastering the art of change communication that connects with both hearts and minds. Learners will explore how to craft compelling narratives around change initiatives, tailor messaging to different stakeholder groups, and maintain transparent dialogue throughout transformation processes. Through examples from successful organizational transitions and hands-on practice, participants will develop communication strategies that address concerns, build buy-in, and sustain engagement throughout change initiatives.
Inclus
3 vidéos1 lecture1 devoir
In this final lesson, learners will master advanced strategies for transforming resistance into engagement while building organizational resilience for ongoing change. They'll explore how to support team morale during extended transitions, design systems for continuous feedback and adaptation, and create sustainable practices that strengthen teams for future challenges. Through a comprehensive capstone project, participants will synthesize their learning into a practical change leadership playbook they can immediately apply in their organizations.
Inclus
4 vidéos1 lecture3 devoirs
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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