Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Presentations, Marketing Collateral, Marketing Design, Marketing Materials, Social Media Content, Promotional Materials, Shared Media, Social Media, Content Creation, Content Marketing, Marketing, Email Marketing, Advertising, Graphic Design, Business Communication, User Accounts
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Accounts Payable and Receivable, Payroll Processing, Accounts Payable, Cash Management, Reconciliation, Payroll, Accounts Receivable, Payroll Administration, Cash Handling, Cash Flows, Accounting Software, Accounting, QuickBooks (Accounting Software), Accounting Records, General Accounting, Interviewing Skills, Professional Networking, Portfolio Management, Microsoft Excel, Record Keeping
Débutant · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Brand Management, Customer Engagement, Event Planning, Marketing, Strategic Communication, Storytelling, Marketing Strategy and Techniques, E-Commerce, Sustainability Reporting, Global Marketing, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Contract Management, Digital Marketing, Corporate Strategy, Virtual Teams, Influencing, Blockchain, Game Theory, Cross Platform Development
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Business Modeling, Business Strategy, Business Planning, Business Strategies, Entrepreneurship, Business Process, Innovation, Strategic Thinking, E-Commerce, Business Systems, Value Propositions, Customer Relationship Management
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Salesforce, Logiciel de gestion de la relation client (CRM), Sécurité de l'IA, L'IA responsable, Modélisation prédictive, Workflows d'IA, Développement Salesforce, Prévention de la perte de données, IA générative, Modèle de formation, Intégrations AI, IA responsable, Éthique des données, Gestion des relations avec la clientèle, Sécurité des données, Agents génératifs d'IA, Modélisation des grandes langues, Outils d'ingénierie rapide, Flux de travail agentiques
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Communications Management, Customer Data Management, Customer Analysis, Customer Insights, Driving engagement, Digital Analysis, Customer Support, Digital Marketing, Document Management, User Feedback, Trend Analysis, Drive Engagement, Data Analysis, Analytical Skills
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Retention, Customer Analysis, Business Metrics, Data Analysis, Performance Metric, Customer Insights, Analysis, Performance Measurement, Trend Analysis, Benchmarking, Key Performance Indicators (KPIs), Pareto Chart, Descriptive Analytics, Root Cause Analysis, Consumer Behaviour
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Model Training, Model Optimization, Model Evaluation, Machine Learning Software, Applied Machine Learning, Predictive Modeling, Machine Learning Methods, Feature Engineering, Workflow Management, Verification And Validation, Machine Learning, Supervised Learning, Statistical Machine Learning, Statistical Modeling, Scikit Learn (Machine Learning Library), Benchmarking, Random Forest Algorithm, Performance Analysis, Cost Management, Resource Utilization
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Financial Data, Revenue Forecasting, Trend Analysis, Financial Statement Analysis, Financial Analysis, Cost Estimation, Budgeting, Financial Modeling, Performance Analysis, Cost Management, Financial Forecasting, Operating Budget, Operating Cost, Income Statement, Gross Profit
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Marketo, Marketing Automation, Email Automation, Email Marketing, Conversion Funnel Analysis, Marketing Operations, Campaign Management, Style Guides, HubSpot CRM, Performance Analysis, Marketing Analytics, Brand Marketing, Compliance Auditing, Marketing Strategies, Performance Measurement, Brand Management, Customer Relationship Management, Benchmarking, Analytics, Data Import/Export
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Intercultural Competence, Cultural Responsiveness, Relationship Building, Relationship Management, Professional Development, Data Storytelling, Oral Expression, Public Speaking, Rapport Building, Tactfulness, Persuasive Communication, User Feedback, Communication Strategies, Overcoming Objections, Drive Engagement, AI literacy, Continuous Improvement Process
Débutant · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
Mixte · Cours · 1 à 4 semaines