Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.
Kennesaw State University
Compétences que vous acquerrez: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Advocacy, Customer Insights, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Analysis, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Strategic Marketing, Consumer Behaviour, Culture Transformation, Market Share
Débutant · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Marketing Analytics, Strategic Partnership, Marketing, Key Performance Indicators (KPIs), Customer Engagement, Product Marketing, Marketing Strategy and Techniques, Return On Investment, Stakeholder Management, Branding, Digital Marketing, Brand Management, Advertising, Consumer Behaviour, Sales Process, Public Relations, Emotional Intelligence, Price Negotiation, Data Analysis, Creative Thinking
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Google Docs, Gmail, Google Sheets, Google Workspace, Calendar Management, Presentations, Setting Appointments, Data Validation, Spreadsheet Software, Collaborative Software, Data Visualization, Sales Presentation, Excel Macros, Email Security, Meeting Facilitation, Scheduling, Version Control, Productivity Software, Data Entry, Data Sharing
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Retail Management, Retail Store Operations, Retail Sales, Merchandising, Customer Analysis, Customer Insights, Product Assortment, Promotional Strategies, Strategic Marketing, Market Intelligence, Integrated Marketing Communications, Consumer Behaviour, Promotions and Campaigns, Marketing Communications, Operations Management, Financial Management, Competitive Analysis, Organizational Structure
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Sales Presentation, Presentations, Sales Presentations, Product Demonstration, Microsoft PowerPoint, Microsoft Office, Customer Analysis, Competitive Analysis, Productivity Software, Business Communication, Value Propositions
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Optimisation des processus, Gestion des services informatiques, Commentaires des utilisateurs, Excellence opérationnelle, Service clientèle, Automatisation, Gouvernance, Gestion des technologies de l'information, Bibliothèque de l'infrastructure des technologies de l'information, L'innovation, Amélioration des services, Amélioration de l'expérience client, Gestion des services, Amélioration et optimisation des processus, Processus d'amélioration continue, Méthodologie agile, Méthodologie Agile
Intermédiaire · Cours · 1 à 4 semaines

Imperial College London
Compétences que vous acquerrez: Présentations, Connaissance du secteur de la santé, Expression orale, Présentations commerciales, Financement de l'entreprise, Compétences en matière de communication verbale, Propriété intellectuelle, Procédure et réglementation en matière de soins de santé, Structure organisationnelle, Communication persuasive, L'innovation, L'esprit d'entreprise, Santé publique, Demandes de subvention, Prise de parole en public, Collecte de fonds, Commercialisation
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Statistical Process Controls, Kaizen Methodology, Customer Relationship Management, Six Sigma Methodology, Quality Management, Lean Methodologies, Quality Monitoring, Continuous Quality Improvement (CQI), Quality Management Systems, Continuous Improvement Process, Operational Excellence, Quality Improvement, Process Improvement, Software Quality Assurance, Lean Six Sigma, Customer experience strategy (CX), Quality Control, Supplier Quality Management, Production Management, Product Quality (QA/QC)
Débutant · Spécialisation · 3 à 6 mois

University of Virginia
Compétences que vous acquerrez: Product Management, New Product Development, Product Development, Product Lifecycle Management, Product Improvement, Product Marketing, Innovation, Product Planning, Business Modeling, Stakeholder Engagement, Sales Presentations, Leadership and Management, Customer Engagement, Cross-Functional Collaboration, Customer Insights, Customer Analysis, Data-Driven Decision-Making
Débutant · Cours · 1 à 4 semaines

Starweaver
Compétences que vous acquerrez: Working Capital, Financial Modeling, Financial Statements, Financial Analysis, Financial Statement Analysis, Cash Management, Business Valuation, Cash Flows, Income Statement, Benchmarking, Return On Investment, Accounting, Bookkeeping, Balance Sheet, Investment Management, Microsoft Excel, General Accounting, Accrual Accounting, Finance, Standard Accounting Practices
Débutant · Spécialisation · 1 à 3 mois

Yonsei University
Compétences que vous acquerrez: Global Marketing, B2B Sales, Business-To-Consumer, Consumer Behaviour, Marketing Strategies, Marketing, Marketing Psychology, Strategic Marketing, Marketing Planning, Market Opportunities, Marketing Management, Marketing Strategy and Techniques, Cultural Sensitivity, Event Marketing, Cultural Diversity, Business Strategy
Débutant · Cours · 1 à 4 semaines

University of Virginia
Compétences que vous acquerrez: Design Thinking, Technology Strategies, IT Management, Agile Methodology, Process Design, Customer experience strategy (CX), Stakeholder Engagement, Solution Design, Business Strategies, Agile Project Management, Business Modeling, Business Process, Stakeholder Management, Performance Metric, Lean Methodologies, Performance Measurement, User Feedback, Value Propositions, Sales
Débutant · Cours · 1 à 4 semaines