Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Email Automation, Email Marketing, Content Performance Analysis, Marketing Automation, Test Planning, Copywriting, Personalized Campaigns, Regulatory Compliance, Customer Relationship Management (CRM) Software, Performance Analysis, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Data-Driven Marketing, Compliance Auditing, Customer Relationship Management, Writing and Editing, General Data Protection Regulation (GDPR)
Intermédiaire · Spécialisation · 3 à 6 mois

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Global Marketing, Cultural Sensitivity, Customer Engagement, Revenue Management, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Marketing Strategy and Techniques, Personalized Service, Brand Management, Price Negotiation, Customer Relationship Management, Business Modeling, Innovation, Content Strategy, User Experience Design, Digital Transformation, Data-Driven Decision-Making, Business Management, Artificial Intelligence, Metadata Management
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Customer Analysis, AI literacy, Artificial Intelligence, Application Programming Interface (API), AI Integrations, Software Design Patterns, Software Design, Data Security
Avancées · Spécialisation · 1 à 4 semaines

Compétences que vous acquerrez: Blogs, Édition, Création de contenu, Recherche sur les entreprises, Une créativité alimentée par l'IA, Contenu numérique, Rédaction, Rédaction et édition, Ingénierie de requête, Ingénierie rapide, Favoriser l'engagement, Public cible, Commentaires des utilisateurs
Intermédiaire · Projet Guidé · Moins de 2 heures

Universidad de Palermo
Compétences que vous acquerrez: Customer Analysis, Cross-Channel Marketing, Marketing Channel, Consumer Behaviour, Merchandise Displays, Point of Sale, Retail Management, Visual Merchandising, Marketing Strategies, Product Assortment, Customer experience improvement, Promotional Strategies, Merchandising, Strategic Marketing, Online Advertising, Digital Transformation, Digital Marketing Tools, Customer Engagement, E-Commerce, Brand Marketing
Débutant · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Customer Relationship Building, Customer Relationship Management, Consultative Approaches, Market Analysis, Market Opportunities, Customer experience improvement, Organizational Structure, Market Data, Business Relationship Management, Business Modeling, Organizational Effectiveness, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Technology Strategies
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Négociation de titres, Analyse de corrélation, Mesure de la performance, Négociation financière, Retour sur investissement, Connaissance de l'IA, Intelligence décisionnelle, Optimisation du modèle, Analyse comparative, Données du marché, Ingénierie de requête, Ingénierie rapide, ChatGPT, Tests d'hypothèses statistiques, Tests de développement, Analyse des performances, Débogage, Analyse technique, Vérification et validation, Marché financier
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Target Market, Target Audience, Marketing Strategies, Marketing Planning, Strategic Marketing, Digital Marketing Tools, Marketing, Sales Process, Marketing Effectiveness, Marketing Strategy and Techniques, Brand Strategy, Marketing Analytics, Sales Strategy, Business Marketing, Branding, Brand Awareness, Brand Management, Digital Marketing, Sales, Revenue Management
Mixte · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Marketing Materials, Marketing Collateral, Cross-Channel Marketing, Marketing Design, Canva (Software), Brochures, Promotional Materials, Campaign Management, Graphic Design, Integrated Marketing Communications, Email Marketing, Layout Design, Graphic and Visual Design, Digital Design, Web Content, Brand Marketing, Style Guides, Collaborative Software, Content Optimization, Branding
Débutant · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Prospecting and Qualification, Sales Process, Dashboard, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Performance Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs)
Débutant · Cours · 1 à 3 mois

Illinois Tech
Compétences que vous acquerrez: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Solution Design, Innovation, Team Building, Sales Presentations, Storytelling, Open Mindset, Market Research, Team Management, Entrepreneurial Finance, New Product Development, Ideation, Business Planning, Commercialization, New Business Development, Teamwork, Team Leadership
Préparer un diplôme
Intermédiaire · Cours · 1 à 3 mois

DeepLearning.AI
Compétences que vous acquerrez: Amazon Bedrock, Agentic Workflows, Serverless Computing, Responsible AI, Agentic systems, AI Workflows, Generative AI Agents, Amazon Web Services, AI Security, Cloud Deployment, Customer Relationship Management, Security Controls
Débutant · Projet · Moins de 2 heures