This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
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Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Dozent: AWS Instructor
(13 Bewertungen)
Kompetenzen, die Sie erwerben
- Kategorie: Application Deployment
- Kategorie: Control Panels
- Kategorie: Call Center Experience
- Kategorie: Inbound Calls
- Kategorie: Outbound Calls
- Kategorie: Cloud Deployment
- Kategorie: Customer Communications Management
- Kategorie: Amazon Web Services
Wichtige Details
1 Aufgabe
Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

In diesem Kurs gibt es 1 Modul
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Das ist alles enthalten
1 Lektüre1 Aufgabe
Dozent

Mehr von Support and Operations entdecken
Status: KostenlosAmazon Web Services
Status: KostenlosAmazon Web Services
Status: KostenlosAmazon Web Services

Amazon Web Services
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Bewertungen von Lernenden
13 Bewertungen
- 5 stars
84,61 %
- 4 stars
15,38 %
- 3 stars
0 %
- 2 stars
0 %
- 1 star
0 %
Zeigt 3 von 13 an
Geprüft am 8. Dez. 2025
its was good reading about Amazon connect and the CCP and the quiz was really informative and easy to understand and thank you for teaching me..
Geprüft am 27. Juli 2025
Great Course, It shows the cutting edge of technology that Amazon have accomplished!
Häufig gestellte Fragen
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
Weitere Fragen
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