Service Design
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状态：预览The University of Sydney
状态：预览University of Virginia
状态：预览UNSW Sydney (The University of New South Wales)
状态：免费试用California Institute of the Arts
当前趋势
状态：免费试用EDUCBA
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The University of Sydney
状态：免费试用Starweaver
状态：免费试用Starweaver
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- 状态：免费试用
EDUCBA
- 状态：免费试用
Starweaver
状态：免费试用Starweaver
- 状态：免费试用
Starweaver
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主题必需的
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在整个课程（说明和评估）中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
字幕必需的
教师必需的
探索服务设计课程目录
状态：预览The University of Sydney
您将获得的技能: 创新, 用户反馈, 案例研究, 服务设计, 设计师, 设计思维, 产品开发, 以人为本的设计, 构思, 原型设计
状态：预览University of Virginia
您将获得的技能: 用户体验, 利益相关者的参与, 改善客户体验, 创新, 用户体验设计, 创造力, 集思广益, 服务设计, 叙事, 设计思维, 定性研究, 以人为本的设计, 构思, 原型设计, 解决问题, 流程制图, 数据可视化, 解决复杂问题, 设计研究
状态：预览Starweaver
您将获得的技能: Business Workflow Analysis, Workflow Management, Process Improvement, Business Systems Analysis, Project Scoping, Process Management, Business Analysis, Service Design, System Design and Implementation, Business Management, Dataflow, Stakeholder Engagement, Stakeholder Communications
状态：预览ESSEC Business School
您将获得的技能: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, User Experience Design, Brainstorming, Public Administration, Public Policies, Experimentation, User Research, Case Studies, Stakeholder Engagement, Qualitative Research
状态：预览National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
- 状态：新状态：免费试用
您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership, IT Infrastructure
是什么让您今天来到 Coursera？
状态：新状态：免费试用Starweaver
您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)
状态：新状态：免费试用Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
状态：免费试用University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Organizational Effectiveness
状态：新状态：免费试用Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Hospitality and Food Services, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
状态：预览Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
状态：免费试用您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
