Information Technology Infrastructure Library

信息技术基础设施库(ITIL)是一套 IT Service Management (ITSM) 的详细实践,其重点是使 IT 服务与业务需求保持一致。Coursera 的 ITIL 技能目录向您传授这些全球公认的有效 IT 管理准则。您将了解 ITIL 生命周期的核心组成部分,从服务战略、设计和过渡到服务运营和持续服务改进。您将深入了解如何管理和优化 IT 资源和流程、管理风险、加强客户关系、建立具有成本效益的实践,以及建立一个稳定的 IT 环境,以适应增长、Scale 和 Change 的需要。掌握 ITIL 的基础、关键原则、模型和术语,从而推动您在 IT Service 管理领域的职业发展。
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“information technology infrastructure library” 的结果

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process

  • 状态:新
    状态:免费试用

    您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

  • 状态:免费试用

    您将获得的技能: 网络安全, 数据伦理, Linux 命令, 事件响应, 云计算, Network Security, 云安全, TCP/IP, 身份和访问管理, IT 服务管理, 恶意软件保护, 计算机安全事件管理, 网络硬件, Linux 服务器, Network Protocol(网络协议, 网络攻击, 治理 风险管理与合规, Linux 管理, Operating System 管理, Information Technology Infrastructure Library

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

是什么让您今天来到 Coursera?

  • 状态:免费试用

    您将获得的技能: 网络安全, 数据伦理, 风险管理, 支付卡行业(PCI)数据安全标准, 人工智能, 监管合规, 安全控制, 一般数据保护条例》(GDPR), 合规管理, IT 服务管理, 治理 风险管理与合规, 开放式网络应用程序安全项目(OWASP), 信息及相关技术控制目标 (COBIT), 信息技术, NIST 800-53, 旁听, ISO/IEC 27001, Information Technology Infrastructure Library

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

  • 状态:免费试用
    状态:人工智能技能

    您将获得的技能: 网络安全, Linux 命令, 事件响应, 云计算, 渗透测试, Network Security, 网络硬件, 网络安全评估, 网络威胁情报, 恶意软件保护, 身份和访问管理, 计算机安全事件管理, IT 服务管理, 数据库管理, 网络威胁猎杀, 端点安全, 治理 风险管理与合规, 面试技巧, Operating System 管理, Information Technology Infrastructure Library

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

  • 状态:新
    状态:免费试用

    您将获得的技能: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

是什么让您今天来到 Coursera?

主要合作伙伴

  • EDUCBA
  • IBM
  • Fundação Instituto de Administração
  • Packt