This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.
ITIL 4: Foundations and Framework
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您将学到什么
In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.
您将获得的技能
要了解的详细信息
可分享的证书
添加到您的领英档案
最近已更新！
January 2026
作业
1 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
本课程是 ITIL 4 Foundation 专项课程 专项课程的一部分
在注册此课程时，您还会同时注册此专项课程。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有3个模块
In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.
涵盖的内容
1篇阅读材料5个插件
In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).
涵盖的内容
4个插件
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
涵盖的内容
1篇阅读材料1个作业
获得职业证书
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