Client Services

Client Services(客户服务)是一项多学科实践,侧重于提供卓越的客户服务,以维护、加强和培养与客户的业务关系。Coursera 的客户服务目录可帮助您掌握必要的技能,在面向客户的岗位上大显身手。您将学习到有效的沟通策略、客户需求评估、解决问题的技巧以及提高客户满意度的策略。此外,您还将了解如何培养长期客户关系、处理客户投诉和管理客户期望,以培养品牌忠诚度并改善整体客户体验。培养您的技能,使您成为一名出色的客户服务专家,这对任何成功的企业运营都至关重要。
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“client services” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Constructive Feedback, Sales Presentation, Client Services, Data Storage, Video Editing, Style Guides, Social Media Strategy, Rapport Building, Organizational Skills, Active Listening, Workflow Management, Social Media Marketing, File Management, Customer Relationship Building, Cloud Storage, Expectation Management, Data Management, Relationship Management, Instagram, Post-Production

  • 状态:新
    状态:预览

    您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

  • 状态:免费试用
    状态:人工智能技能

    您将获得的技能: Adobe Illustrator, Adobe Photoshop, Responsible AI, Logo Design, Digital Design, Generative AI, Graphic Design, User Interface and User Experience (UI/UX) Design, Visual Design, File Management, Process Design, Design Reviews, Prompt Engineering, Image Analysis, Presentations, Client Services, Content Creation, Marketing Design, Branding, Storytelling

  • 状态:新
    状态:免费试用

    您将获得的技能: Invoicing, Animations, LinkedIn, Client Services, Autodesk Maya, Marketing, Price Negotiation, Sales Presentation, Professional Networking, Goal Setting, Business Development

  • 状态:新
    状态:预览

    Dubai College of Tourism

    您将获得的技能: Travel Arrangements, Client Services, Booking (Sales), Proposal Development, Customer Service, Customer Data Management, Hospitality, Expense Management, Cost Estimation, Workflow Management, Document Management

  • 状态:免费试用

    您将获得的技能: 团队建设, 专业发展, 冲突管理, 创造性思维, 演讲, 说服沟通, 建设性反馈, 批判性思维和解决问题, 虚拟团队, 积极倾听, 专业精神, 人际沟通, 解决问题, 创造性地解决问题, 协作, 公开演讲, 遵守截止日期的能力, 团队合作, 客户服务, 根源分析

是什么让您今天来到 Coursera?

  • 状态:新
    状态:免费试用

    您将获得的技能: Timelines, Database Design, Workflow Management, Project Management Software, Employee Onboarding, Databases, Client Services, Customer Relationship Management (CRM) Software, Project Management, Collaborative Software, Process Improvement and Optimization

  • 状态:新
    状态:预览

    Dubai College of Tourism

    您将获得的技能: Booking (Sales), Sales Process, Stakeholder Management, Hotels and Accommodations, Client Services, Customer Inquiries

  • 状态:新
    状态:免费试用

    您将获得的技能: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Workflow Management

  • 状态:免费试用

    California Institute of the Arts

    您将获得的技能: 改善客户体验, 财务分析, 小型企业会计, 财务预测, 知识产权, 营销, 竞争分析, 流程改进, 同行评审, 客户服务, 企业战略, 业务流程自动化, 创业, 领导与管理, 销售流程, 风险管理, 报税, 预算管理, 业务规划, 合同管理

  • 状态:预览

    您将获得的技能: Design Strategies, Project Design, Design, Consultative Approaches, Design Elements And Principles, Project Planning, Client Services, Project Management, Aesthetics

  • 状态:预览

    Dubai College of Tourism

    您将获得的技能: Booking (Sales), Travel Arrangements, Selling Techniques, Sales, Hospitality, Client Services, Office Procedures, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management

是什么让您今天来到 Coursera?

主要合作伙伴

  • Skillshare
  • Keller Williams
  • Dubai College of Tourism
  • Goodwill Industries International
  • Adobe
  • California Institute of the Arts
  • Emory University
  • IBM