客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

IBM
您将获得的技能: 服务台支持, 技术交流, 最终用户培训和支持, IT 服务管理, 系统支持, 问题跟踪, 服务水平, 技术文档, 远程访问ibility 系统, 技术支持, 客户服务, 桌面支持
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement
中级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 云 Native 计算, JavaScript 框架, 云计算架构, Node.JS, Python 程序设计, 云部署, Html 和 Css, Devops, CI/CD, 云应用, NoSQL, 服务器端, 云计算开发, 超文本标记语言(HTML), 云服务, Agile 方法论, MongoDB, React.js, React Redux, IBM 云
初级 · 专项课程 · 3-6 个月

SAP
您将获得的技能: 客户洞察, 利益相关者的参与, 利益攸关方沟通, 产品路线图, 过程分析, 项目管理, 业务要求, 分析, 演讲, 协商方法, 客户参与, 技术咨询, SAP 应用软件
初级 · 课程 · 1-3 个月

您将获得的技能: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Agile Methodology, Responsible AI, Generative AI, Kanban Principles, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, Product Management, ChatGPT, Stakeholder Management, Sprint Planning
初级 · 专业证书 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 营销策略, 产品开发, 营销, 电子商务, 数字化营销, 数字广告, MarTech, 数字化转型, 营销策划, 创新, 客户参与, 消费者行为, 产品推广
攻读学位
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication
初级 · 课程 · 1-4 周

您将获得的技能: User Experience Design, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Usability, User Research, Human Factors, Human Centered Design, Ideation, User Flows, Competitive Analysis, Mockups
初级 · 课程 · 1-4 周

您将获得的技能: Data Storytelling, Dashboard, Data Presentation, Data Visualization, Database Design, MySQL, Presentations, Descriptive Statistics, Extract, Transform, Load, Business Intelligence, Data Visualization Software, IBM DB2, Tableau Software, Relational Databases, Star Schema, IBM Cognos Analytics, Interactive Data Visualization, Microsoft SQL Servers, Regression Analysis, Excel Formulas
初级 · 专业证书 · 3-6 个月

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

您将获得的技能: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Coaching, Team Management, Organizational Change, Problem Solving, Influencing
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 网络安全, 云安全, 身份和访问管理, Linux 命令, 负责任的人工智能, Linux 管理, 计算机安全事件管理, TCP/IP, 网络硬件, Information Technology Infrastructure Library, Network Protocol(网络协议, Operating System 管理, 网络攻击, 治理 风险管理与合规, 事件响应, 云计算, Network Security, IT 服务管理, 恶意软件保护, Linux 服务器
初级 · 专项课程 · 3-6 个月