
University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Marketing Strategies, AI Personalization, AI Enablement, Customer Data Management, Customer experience improvement, Predictive Modeling
中级 · 课程 · 1-4 周

Salesforce
您将获得的技能: Salesforce, 用户关系管理, LinkedIn, 销售策略, 销售开发, 生产力软件, 商业软件, 销售展望, 销售支持, 视频制作, 销售管道, 社交媒体
初级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Agentic Workflows, Agentic systems, Productivity, No-Code Development, Sales Management, AI Product Strategy, AI Enablement, Business Process Automation, Automation, Artificial Intelligence, Digital Transformation, Application Development, Ideation
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Test Planning, Test Tools, Software Testing, Test Execution Engine, Test Case, Software Quality Assurance, User Acceptance Testing (UAT), Quality Assurance, Agile Methodology, Risk Management Framework
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

Rice University
您将获得的技能: 导师, 建设性反馈, 管理团队, 沟通, 冲突管理, 专业网络, 影响, 建立关系, 利益相关者管理, 关系管理, 会议促进, 人员管理, 培训, 积极倾听
高级设置 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 根源分析, 时间管理, 事务处理, 沟通, 冲突管理, 解决客户投诉, 解决问题, 客户服务, 收银机操作, 非语言交流, 同理心, 零售店运营, 降级技巧, 积极倾听
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 服务台支持, 用户关系管理, 流程管理, 解决客户投诉, 技术支持与服务, 沟通, 人际沟通, 改善客户体验, 解决问题, 客户服务, 客户参与, 批判性思维和解决问题, 问候客户, 同理心
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户洞察, 整合营销传播, 客户体验战略(CX), 品牌战略, 管理团队, 改善客户体验, 用户体验, 跨职能合作, 打造品牌, 消费者行为, 员工参与, 商业道德, 行为经济学, 品牌管理
中级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 客户洞察, 客户分析, 工艺优化, 营销分析, 分析, 商业分析, 数据收集, 回归分析, 数据驱动的决策制定, 描述性分析, 预测分析, 消费者行为, 市场调查
混合 · 课程 · 1-3 个月