
University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, AI Personalization, Customer Relationship Management, Predictive Modeling
中级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Sales Process, Sales Pipelines, Customer Relationship Management, Closing (Sales), Sales Strategy, Organizational Skills, Sales Management, Relationship Management, Statistical Analysis
初级 · 指导项目 · 不超过 2 小时

CVS Health
您将获得的技能: 沟通, 冲突管理, LinkedIn, 专业精神, 客户服务, 降级技巧, 呼叫中心经验, 关键词研究, 解决问题, 解决客户投诉, 语言交流技能, 面试技巧, 建立客户关系
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 收银机操作, 冲突管理, 客户服务, 降级技巧, 呼叫中心经验, 数据输入, 解决客户投诉, 团队合作, 建立客户关系, 追加销售, 问候客户, 事务处理, 时间管理, 同理心, 成长意识, 面试技巧, 零售店运营, 积极倾听, 交叉销售
初级 · 专业证书 · 3-6 个月

University of Illinois Urbana-Champaign
您将获得的技能: Investment Management, Business Risk Management, Financial Market, Financial Modeling, Return On Investment
初级 · 课程 · 1-4 周

SkillUp
您将获得的技能: 新产品开发, 人工智能, AI 产品战略, 利益攸关方沟通, 产品生命周期管理, 团队建设, 投资回报, 产品管理, 商业化, 产品开发, 技术产品管理
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 仪表板, 数据驱动的决策制定, 销售流程, 销售策略, 客户服务, 客户支持, Salesforce, 客户关系管理 (CRM) 软件, 销售业务, 数据可视化, 业务报告, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周