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探索客户旅程课程目录
Coursera Project Network
您将获得的技能: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation
- 状态:免费试用
University of Maryland, College Park
您将获得的技能: AI Product Strategy, Product Lifecycle Management, Responsible AI, Product Strategy, Governance, Product Management, Innovation, Product Marketing, Business Strategy, Enterprise Risk Management (ERM), Scalability, Customer experience strategy (CX), Value Propositions, Business Metrics, Customer Insights
- 状态:免费试用
University of Maryland, College Park
您将获得的技能: 新产品开发, 用户体验设计, 概念设计, 以人为本的设计, 线框设计, 产品测试, 产品开发, Agile 方法论, 设计思维, 原型设计, 项目管理, 产品设计, 产品管理, 角色(用户体验)
- 状态:免费试用
University of Pennsylvania
您将获得的技能: Data Governance, 人力资源, 数据安全, 数据伦理, 负责任的人工智能, 生成式人工智能, 信用风险, 机器学习算法, AI 个性化服务, 分析, 机器学习, 管理, 企业战略, AI 产品战略, 人工智能, Machine Learning 方法, 业务转型, 大数据, 人力资源技术, 欺诈检测
- 状态:免费试用
Emory University
您将获得的技能: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence
Coursera Project Network
您将获得的技能: Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Methodology, Agile Project Management, Persona Development, Prototyping, User Experience, User Story, Product Development, User Research, New Product Development, Product Strategy
- 状态:免费试用
Digital Marketing Institute
您将获得的技能: Marketing Budgets, Customer experience strategy (CX), Customer experience improvement, Cross-Channel Marketing, Digital Media Strategy, Digital Marketing, Digital Transformation, Marketing Planning, Marketing Effectiveness, MarTech, Marketing Strategy and Techniques, Customer Insights, Return On Investment, Agile Methodology, Consumer Behaviour, Strategic Thinking, Key Performance Indicators (KPIs), Social Media, Social Media Management
- 状态:免费试用
您将获得的技能: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Marketing Analytics, Performance Reporting, Marketing Channel, Generative AI, Microsoft 365, Customer Analysis, Artificial Intelligence, Customer experience improvement, Customer Retention
- 状态:新状态:免费试用
Khalifa University
您将获得的技能: AI Personalization, Customer Relationship Management, Sales Enablement, Customer Data Management, Customer experience improvement, Predictive Analytics, AI Product Strategy, Customer Insights, Customer Engagement, Advanced Analytics, Large Language Modeling, Fraud detection, Self Service Technologies, Artificial Intelligence, Data Integration, Change Management
- 状态:免费试用
Digital Marketing Institute
您将获得的技能: 整合营销传播, 营销策略, 社交媒体内容, 内容营销, 社交媒体营销, 消费者行为, 数字化转型, 营销, 社交媒体战略, 目标受众, 制定计划, 数字内容, 数字化营销, 客户分析, 内容战略, 内容创作, 社交媒体, 数字媒体战略
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 数字化转型, 数据驱动的决策制定, 高级分析, 人工智能和机器学习(AI/ML), 客户洞察, 信用风险, 分析, 风险管理, 改善客户体验, AI 个性化服务, 人工智能, 机器学习, 推动参与, 大数据, 数据挖掘, 应用机器学习, 营销分析, 客户参与, 异常检测, 欺诈检测
- 状态:免费试用
您将获得的技能: Data Storytelling, Marketing Automation, Web Analytics, Marketing Effectiveness, Marketing Analytics, Customer Insights, Digital Marketing, Market Analysis, Google Analytics, Digital Advertising, Social Media Marketing, Customer Analysis, Search Engine Marketing, Advertising Campaigns, Marketing Strategies, Social Media Strategy, Customer experience strategy (CX), Marketing, Online Advertising, MarTech
总之,以下是 10 最受欢迎的 customer journey 课程
- Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera Project Network
- Customer-Centric Enterprise: Product Lifecycle Management: University of Maryland, College Park
- 创意设计、原型制作和测试: University of Maryland, College Park
- 企业人工智能: University of Pennsylvania
- AI for Marketing: Emory University
- Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera Project Network
- An Introduction to Digital Marketing and Digital Strategy: Digital Marketing Institute
- Upgrade Your Marketing Strategy with Microsoft Copilot: Microsoft
- AI for Executives: AI for Customer Relationship Management: Khalifa University
- 社交媒体和数字营销基础: Digital Marketing Institute