
Coursera
您将获得的技能: Social Media, Social Media Strategy, Customer Engagement, Market Trend, Business Strategy, Customer Insights, Brand Management, Strategic Thinking, Strategic Decision-Making, Competitive Analysis, Trend Analysis, Data-Driven Decision-Making, Analytical Skills
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

University of Maryland, College Park
您将获得的技能: Strategic Communication, Growth Mindedness, Target Audience, Communication Strategies, Constructive Feedback, Stakeholder Communications, Project Management, Communication, Interpersonal Communications, Management Training And Development, Stakeholder Analysis
初级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: Stakeholder Engagement, Communication Planning, Information Management, Stakeholder Management, Project Management, Network Troubleshooting, Project Planning, Program Management, Project Coordination, Management Reporting, Agile Project Management, Knowledge Transfer, Meeting Facilitation, Communication Strategies, Communication, Agile Methodology, Risk Management, Data Integrity
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 积极倾听, 降级技巧, 客户服务, 收银机操作, 事务处理, 面试技巧, 数据输入, 建立客户关系, 团队合作, 时间管理, 追加销售, 冲突管理, 问候客户, 同理心, 零售店运营, 成长意识, 解决客户投诉, 交叉销售
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, AI Product Strategy, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, LLM Application, Business Process Automation, Data Ethics, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 品牌战略, 打造品牌, 客户体验战略(CX), 管理团队, 整合营销传播, 改善客户体验, 商业道德, 消费者行为, 客户洞察, 用户体验, 员工参与, 品牌管理, 行为经济学, 跨职能合作
中级 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 系统设计与实施, 新兴技术, Network Protocol(网络协议, 电信, 通信系统, Network 性能管理, 无线网络
初级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 数据驱动的决策制定, 回归分析, 工艺优化, 营销分析, 分析, 市场调查, 商业分析, 数据收集, 客户洞察, 预测分析, 客户分析, 描述性分析, 消费者行为
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

您将获得的技能: Media Relations, Proofreading, Public Relations, Stakeholder Analysis, Integrated Marketing Communications, Marketing Communications, Public Affairs, Content Management, Web Content, Performance Reporting, Storytelling, Content Management Systems, Press Releases, Strategic Communication, Content Strategy, Report Writing, Content Marketing, Social Media Content, Marketing Effectiveness, Generative AI
初级 · 专业证书 · 3-6 个月