客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

FAIR Institute
您将获得的技能: Cyber Risk, Risk Appetite, Cyber Governance, Risk Management, Regulatory Compliance, Risk Analysis, Cyber Security Strategy, Cybersecurity, Governance Risk Management and Compliance, Insurance, Compliance Management, Business Communication, Technical Communication, Strategic Communication, Business Reporting
中级 · 课程 · 1-4 周

DeepLearning.AI
您将获得的技能: Amazon Bedrock, Serverless Computing, Responsible AI, Generative AI Agents, LLM Application, Prompt Engineering, Workflow Management, Cloud Computing Architecture, Customer Relationship Management (CRM) Software, Security Controls
初级 · 项目 · 不超过 2 小时

HubSpot Academy
您将获得的技能: HubSpot CRM, Data Visualization, Sales Management, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer Service, Business Reporting, Key Performance Indicators (KPIs), Customer Engagement, Goal Setting, Data Cleansing
初级 · 课程 · 1-4 周

您将获得的技能: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Pipelines, Sales Management, Sales Process, Customer Relationship Management (CRM) Software, Productivity Software, Data Import/Export, Email Automation, Marketing Management
初级 · 课程 · 1-4 周

您将获得的技能: Salesforce, Data Sharing, Authentications, Web Analytics, Single Sign-On (SSO), User Accounts, Data Access, Drive Engagement, Cloud Development, Customer experience improvement, Dashboard, Role-Based Access Control (RBAC), Registration, Content Management
高级设置 · 课程 · 3-6 个月

您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, SQL, Google Cloud Platform, Jupyter, Business Workflow Analysis, Big Data
中级 · 课程 · 1-4 周

您将获得的技能: Sprint Retrospectives, Agile Methodology, Agile Project Management, Change Management, Agile Software Development, Organizational Change, Team Management, Team Building, Leadership Studies, Project Management, Sprint Planning, Communication
中级 · 课程 · 3-6 个月

您将获得的技能: Sales Pipelines, Sales Process, Salesforce, Sales Management, Sales Support, Closing (Sales), Order Management, Sales, Product Knowledge, Account Management, Contract Management
初级 · 课程 · 1-4 周

您将获得的技能: Responsive Web Design, No-Code Development, User Interface and User Experience (UI/UX) Design, User Experience Design, Web Design, Web Content, Information Architecture
中级 · 课程 · 1-4 周
您将获得的技能: Responsible AI, Loan Origination, Lending and Underwriting, Consumer Lending, Commercial Lending, Workflow Management, Generative AI, Customer Communications Management, Customer experience improvement, Regulatory Requirements, Credit Risk, Document Management, Financial Services, Business Process Automation, Artificial Intelligence, Risk Management
中级 · 课程 · 1-4 周

您将获得的技能: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Management Reporting, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Customer Relationship Building
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Sales Strategy, Sales Process, Sales Enablement, Sales Training, Anthropic Claude, Sales, Sales Development, Sales Management, Data-Driven Decision-Making, Inside Sales, AI Personalization, Customer Analysis, Customer Insights, Customer experience improvement, Market Analysis, Trend Analysis, Analysis
中级 · 课程 · 1-4 周