
您将获得的技能: Product Roadmaps, Product Management, User Story, New Product Development, Quality Assurance, Product Requirements, Product Strategy, Design Thinking, Stakeholder Management, Ideation, Innovation, Change Management, Market Opportunities, Prioritization
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics
初级 · 课程 · 1-4 周

National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
初级 · 课程 · 1-3 个月

您将获得的技能: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Agile Methodology, Responsible AI, Generative AI, Kanban Principles, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, Product Management, ChatGPT, Stakeholder Management, Sprint Planning
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 根源分析, 沟通, 事务处理, 客户服务, 积极倾听, 时间管理, 解决客户投诉, 降级技巧, 收银机操作, 解决问题, 冲突管理, 非语言交流, 同理心, 零售店运营
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 客户数据管理, 客户服务, 解决客户投诉, 时间管理, 降级技巧, 个人发展, 数据输入, 解决问题, 客户咨询, 问候客户, 团队合作, 性能指标, 情绪商数, 语言交流技能, 成长意识, 呼入电话
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 沟通, 解决客户投诉, 人际沟通, 客户支持, 服务台支持, 用户关系管理, 客户服务, 客户参与, 改善客户体验, 技术支持与服务, 问候客户, 解决问题, 流程管理, 同理心, 批判性思维和解决问题
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Knowledge Transfer, Information Management, Organizational Strategy, Organizational Structure, Competitive Intelligence, Business Strategy, Content Management, Performance Measurement, Employee Training, Decision Making
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

DeepLearning.AI
您将获得的技能: 检索-增强生成, LangChain, 图论, 数据存储, 非结构化数据, LLM 申请, 矢量数据库, 大型语言模型, Query 语言, 嵌入, 语义网
中级 · 项目 · 不超过 2 小时

University of Virginia
您将获得的技能: 数据科学, 产品测试, A/B 测试, 客户洞察, Agile 方法论, 产品管理, 需求规划, 用户体验, 分析, 客户分析, 可用性测试, 预测分析, 数据驱动的决策制定, 敏捷软件开发, 软件开发, 商业分析
初级 · 课程 · 1-4 周