客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

HubSpot Academy
您将获得的技能: Sales Presentations, Prospecting and Qualification, Persona Development, Sales Strategy, Sales Process, Target Audience, Sales Pipelines, Sales, Lead Generation, Customer Analysis, Email Automation, Prioritization, Customer Engagement
初级 · 课程 · 1-3 个月

您将获得的技能: E-Commerce, Business-To-Consumer, Digital Transformation, Project Implementation, Solution Delivery, Business Requirements, Business Technologies, Customer experience strategy (CX), B2B Sales
初级 · 课程 · 1-4 周

您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Dashboard, Interactive Data Visualization, Tableau Software, Data Presentation, Data Import/Export, Data Visualization, Data Visualization Software, Business Intelligence, Data Analysis, Data Integration, Data Modeling
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Patient Communication, Patient Advocacy, Nursing Care, Nursing Practices, Healthcare Ethics, Active Listening, Teamwork, Nursing, Patient-centered Care, Professionalism, Conflict Management, Cultural Responsiveness, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making
初级 · 课程 · 1-4 周

您将获得的技能: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
中级 · 课程 · 1-4 周

您将获得的技能: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business
初级 · 指导项目 · 不超过 2 小时
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
中级 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, AI Personalization, Customer Relationship Management, Predictive Modeling
中级 · 课程 · 1-4 周