客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: 数据处理, 网页抓取, 数据管道, 大数据, Data Mart, 数据整合, 阿帕奇气流, 数据仓库, 外壳脚本, 数据转换, 可扩展性, 摘录, 性能调整, 数据迁移, Unix Shell, Apache Kafka
中级 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 创新, 消费者行为, 案例研究, 竞争分析, 产品开发, 企业战略, 市场分析, 品牌管理, 变革管理, 全球营销, 营销, 营销策略
混合 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 利益相关者的参与, 集思广益, 创新, 创造力, 叙事, 改善客户体验, 以人为本的设计, 用户体验, 构思, 原型设计, 社会影响, 服务设计, 定性研究, 设计思维, 解决问题, 数据可视化, 流程制图, 设计研究, 解决复杂问题
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
初级 · 课程 · 1-4 周

Tecnológico de Monterrey
您将获得的技能: New Product Development, Design Thinking, Innovation, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Product Improvement, Needs Assessment, Solution Design, Commercialization, Market Trend, Emerging Technologies
混合 · 课程 · 1-3 个月

Simplilearn
您将获得的技能: Social Media Marketing, Social Media Campaigns, Marketing Strategies, Content Performance Analysis, Social Media Strategy, Marketing, Instagram, Email Marketing, Marketing Analytics, Digital Marketing, Marketing Psychology, Customer Relationship Management, UI/UX Strategy, Digital Advertising, Marketing Strategy and Techniques, Facebook, E-Commerce, Google Ads, Pinterest, Brand Management
初级 · 专项课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft Power Platform, No-Code Development, Data Integration, Data Store, Computing Platforms, Data Modeling, Application Development, Business Logic, Case Studies, Security Controls
初级 · 课程 · 1-4 周

您将获得的技能: Salesforce, Application Deployment, Salesforce Development, Dashboard, Cloud Deployment, Customer Relationship Management, Change Control, Analytics, Continuous Deployment, Data Import/Export, Authentications, Data Migration, Configuration Management, Data Presentation, Data Access, Responsive Web Design, System Configuration, Workflow Management, Data Management, Business Logic
初级 · 专项课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Non-Verbal Communication, Communication, Active Listening
初级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Layout Design, Writing and Editing, Writing, Collaborative Software, Graphic and Visual Design, Augmented and Virtual Reality (AR/VR), Typography, Proofreading, Multimedia, Web Content Accessibility Guidelines, Content Management, GitHub, Version Control
初级 · 课程 · 1-4 周

California Institute of the Arts
您将获得的技能: 叙事, 概念设计, 设计师, 视频游戏开发, 技术设计, 设计元素和原则, 创意设计, 动画和游戏设计, 游戏设计, 动画
初级 · 课程 · 1-4 周

您将获得的技能: Lead Generation, Email Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时