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  • Customer Journey

客户旅程课程

客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。


热门客户旅程课程与认证


  • E

    Edureka

    Generative AI for Customer Service Automation

    您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

    初级 · 课程 · 1-4 周

  • U

    University of Maryland, College Park

    Customer-Centric Enterprise: Product Lifecycle Management

    您将获得的技能: AI Product Strategy, Product Lifecycle Management, Responsible AI, Product Strategy, Governance, Product Management, Innovation, Product Roadmaps, Product Marketing, Organizational Structure, Business Strategy, Enterprise Risk Management (ERM), Customer experience strategy (CX), Value Propositions, Business Metrics, Customer Insights, Performance Metric

    初级 · 课程 · 1-3 个月

  • G

    Google

    Build Customer Loyalty

    您将获得的技能: Brand Loyalty, Personalized Service, Employee Surveys, Contextual Advertising

    5
    评分, 5 星,最高 5 星
    ·
    11 条评论

    初级 · 课程 · 1-4 周

  • S

    Simplilearn

    Generative AI in Customer Service Operations Training

    您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Flow Forward: Mastering User Journeys & Wireframing in Figma

    您将获得的技能: User Experience Design, User Flows, Figma (Design Software), Usability, User Interface (UI), User Centered Design, Wireframing, User Research

    中级 · 课程 · 1-4 周

  • C

    Coursera

    Fundamentals of Customer Acquisition Management

    您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Web Analytics, Brand Loyalty, Marketing Strategies, Campaign Management

    4.7
    评分, 4.7 星,最高 5 星
    ·
    12 条评论

    初级 · 课程 · 1-4 周

  • P

    Packt

    Delivering Bad News to Customers

    您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery

    中级 · 课程 · 1-3 个月

  • A

    AI CERTs

    Customer Experience in Telecommunication

    您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), AI Personalization, Internet Of Things, Customer Engagement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Telecommunications, Artificial Intelligence, Network Performance Management, Wireless Networks, Generative AI Agents, Emerging Technologies, Computer Networking, Network Architecture, Network Protocols, Digital Communications, Communication, System Design and Implementation

    高级设置 · 课程 · 1-3 个月

  • C

    Coursera

    Create a services customer satisfaction process

    您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing

    4.5
    评分, 4.5 星,最高 5 星
    ·
    42 条评论

    初级 · 指导项目 · 不超过 2 小时

  • A

    Alex Genadinik

    Customer Service With ChatGPT And By Creating A Custom GPT

    您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure

    混合 · 课程 · 1-4 周

  • E

    Edureka

    Generative AI Essentials for Customer Service

    您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Create a Customer Satisfaction Survey in Qualtrics

    您将获得的技能: Customer Insights, Customer Analysis, Employee Surveys, User Feedback, Customer experience improvement, Market Research, Branding, Advertising, Public Relations

    4.7
    评分, 4.7 星,最高 5 星
    ·
    14 条评论

    初级 · 指导项目 · 不超过 2 小时

1…789…330

总之,以下是 10 最受欢迎的 customer journey 课程

  • Generative AI for Customer Service Automation : Edureka
  • Customer-Centric Enterprise: Product Lifecycle Management: University of Maryland, College Park
  • Build Customer Loyalty : Google
  • Generative AI in Customer Service Operations Training: Simplilearn
  • Flow Forward: Mastering User Journeys & Wireframing in Figma: Coursera
  • Fundamentals of Customer Acquisition Management: Coursera
  • Delivering Bad News to Customers: Packt
  • Customer Experience in Telecommunication: AI CERTs
  • Create a services customer satisfaction process: Coursera
  • Customer Service With ChatGPT And By Creating A Custom GPT: Alex Genadinik

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营销分析 (11)
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社交媒体营销 (9)
品牌管理 (7)

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