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探索客户旅程课程目录
- 状态:免费试用
您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
- 状态:新状态:预览
您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 消费者行为, 创新, 营销策略, 客户洞察, 客户体验战略(CX), 企业战略, 市场趋势, 品牌战略, 品牌意识, 电子商务, 竞争分析, 品牌忠诚度, 品牌管理
- 状态:预览
Coursera Instructor Network
您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Big Data, Generative AI, Case Studies, Customer Insights, Market Research, Market Analysis, Marketing Analytics, Data Analysis, Data-Driven Decision-Making, Data Visualization Software, Consumer Behaviour, Predictive Analytics, Business Strategy
- 状态:新状态:免费试用
您将获得的技能: E-Commerce, Business-To-Consumer, Digital Transformation, Project Implementation, Solution Delivery, Business Requirements, Business Technologies, Customer experience strategy (CX), B2B Sales
- 状态:免费试用
CVS Health
您将获得的技能: 冲突管理, 呼叫中心经验, 建立客户关系, 客户支持, 降级技巧, 客户服务, LinkedIn, 沟通, 解决问题, 解决客户投诉, 呼入电话, 面试技巧, 专业精神, 呼出电话
您将获得的技能: Salesforce, Data Sharing, Authentications, Web Analytics, Single Sign-On (SSO), User Accounts, Data Access, Drive Engagement, Cloud Development, Customer experience improvement, Dashboard, Role-Based Access Control (RBAC), Registration, Content Management
Coursera Project Network
您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Brand Strategy, Campaign Management
- 状态:新状态:预览
Coursera Instructor Network
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
Coursera Project Network
您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
总之,以下是 10 最受欢迎的 customer journey 课程
- Generative AI: Transform Your Customer Support Career: SkillUp
- Generative AI in Customer Service Operations Training: Simplilearn
- 零售营销战略: University of Pennsylvania
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Enhancing Customer Insights with Generative AI: Coursera Instructor Network
- Course 1: Introduction to Digital Experience and Ecommerce: Adobe
- 为担任呼叫中心客服角色做准备: CVS Health
- Salesforce Experience (Community) Cloud Consultant Training: Packt
- Create a services customer satisfaction process: Coursera Project Network
- Fundamentals of Customer Acquisition Management: Coursera Instructor Network