客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Birla Institute of Technology & Science, Pilani
您将获得的技能: Data Analysis, Computational Logic, Engineering Calculations, Trigonometry, Linear Algebra, Engineering Analysis, Logical Reasoning, Deductive Reasoning, Probability & Statistics, Statistical Analysis, Calculus, Analytical Skills, Bayesian Statistics, Differential Equations, Programming Principles, Statistical Inference, Theoretical Computer Science, Numerical Analysis, Descriptive Analytics, Applied Mathematics
初级 · 专项课程 · 3-6 个月

您将获得的技能: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, User Research, Business Planning, Business Strategy, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Patch Management, Microsoft Azure, Cloud Management, Identity and Access Management, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Cloud Deployment, Disaster Recovery, Virtual Machines, Kubernetes, Cloud Platforms, Role-Based Access Control (RBAC), Virtual Networking, Windows PowerShell, System Monitoring, Infrastructure as Code (IaC), Load Balancing
初级 · 专项课程 · 3-6 个月

California Institute of the Arts
您将获得的技能: 风险管理, 改善客户体验, 企业战略, 创业, 同行评审, 小型企业会计, 合同管理, 业务流程自动化, 客户服务, 营销, 财务预测, 流程改进, 财务分析, 预算管理, 报税, 领导与管理, 业务规划, 销售流程, 竞争分析, 知识产权
初级 · 专项课程 · 3-6 个月

Alfaisal University | KLD
您将获得的技能: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 媒体与传播, 公共历史, 经济学, 公共政策, 政治科学, 政策分析, 社会科学, 国际关系
初级 · 课程 · 1-4 周

Liberty Mutual Insurance
您将获得的技能: Insurance, Insurance Policies, Closing (Sales), Insurance Sales, Overcoming Objections, Sales Prospecting, Productivity, Prospecting and Qualification, Verbal Communication Skills, Workers Compensation, Storytelling, Risk Management, Customer Relationship Building, Customer Retention, Sales Presentation, Communication, Consultative Selling, Underwriting, Commercial Laws, Product Knowledge
初级 · 专业证书 · 3-6 个月

Goldman Sachs
您将获得的技能: 改善客户体验, 运行效率, 运营管理, 增长战略, 业务过程, 流程改进, 业务流程改进, 流程管理, 技术战略, 业务运营, 流程制图, 运行分析
混合 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 机器学习, 新兴技术, 改善客户体验, 自动化, 市场趋势, 实时数据, 商业地产, 保险, 人工智能, 金融科技, 财产和房地产, 欺诈检测, 案例研究, 金融销售, 市场分析, 房地产
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Security, Identity and Access Management, Intrusion Detection and Prevention, Computer Security Incident Management, Threat Management, Cyber Threat Hunting, Risk Management Framework, Cyber Attacks, Cyber Operations, Vulnerability Management, Continuous Monitoring, Event Monitoring, Disaster Recovery, Incident Management, Generative AI, DevSecOps, Data Security, Cloud Storage, Google Cloud Platform, Cybersecurity
初级 · 专业证书 · 3-6 个月

University of Pennsylvania
您将获得的技能: 经济学, 供应与需求, 市场动态, 社会经济学, 公共政策, 消费者行为, 市场分析, 市场份额, 竞争分析
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Market Dynamics, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Marketing Strategies, Market Trend, Consumer Behaviour, Focus Group, Trend Analysis, Competitive Analysis, Strategic Decision-Making
中级 · 课程 · 1-3 个月