
您将获得的技能: Microsoft Windows, Authentications, Operating System Administration, Azure Active Directory, Microsoft Intune (Mobile Device Management Software), Windows PowerShell, Identity and Access Management, System Configuration, User Provisioning, Patch Management, Active Directory, Desktop Support, Remote Access Systems, Single Sign-On (SSO), Application Deployment, Cloud Deployment, Software Installation, Role-Based Access Control (RBAC), Technical Support and Services, Automation
中级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 健康信息管理, 医疗程序与法规, 加密, 医疗隐私, 信息隐私, 医疗保健, 遵守《健康保险可携性与责任法案》(HIPAA), 个人身份信息, 数据安全, 网络攻击, 安全意识, 患者安全, 医疗记录, 云计算
初级 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity
初级 · 课程 · 1-4 周

您将获得的技能: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: 硬件故障排除, 桌面支持, 网络管理, 操作系统, 系统支持, 云服务, 网络故障排除, 安全管理, 服务台支持, 技术支持, 技术支持与服务, 计算机硬件, Microsoft Windows, 计算机安全事件管理
初级 · 课程 · 1-3 个月

您将获得的技能: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Open Mindset, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 桌面支持, 问题跟踪, 变更控制, 变更申请, 远程保健, 网络支持, 健康技术, 技术交流, 系统支持, 医疗保健, 灾难恢复, 实践管理软件, 医疗设备, 技术文档, 软件安装, 服务台支持, 技术支持, 通用网络, 患者安全
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Workspace, Gmail, Technical Support, Email Security, Technical Communication, Debugging, Data Access, Cloud Storage, Security Controls, Event Monitoring, File Management
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Responsible AI, Generative AI, Prompt Patterns, AI Enablement, Risking, System Support, Data Ethics, System Monitoring, Technical Communication, Model Evaluation, Strategic Planning
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 冲突管理, 呼叫中心经验, 降级技巧, 呼出电话, 交流, 解决客户投诉, 面试技巧, 解决问题, LinkedIn, 专业精神, 建立客户关系, 呼入电话, 客户支持, 客户服务
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, 云基础设施, 根源分析, 云存储, 系统监控, 情景测试, 系统支持, 虚拟网络, 无服务器计算, 数据安全, 亚马逊弹性计算云, 网络故障排除, AWS 身份和访问管理 (IAM), 需求分析, 技术咨询, 客户支持, 亚马逊 S3, 技术支持, 客户分析, 云计算
初级 · 课程 · 1-4 周