客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Meta
您将获得的技能: 营销策略, 营销渠道, 客户分析, 目标受众, 数字媒体战略, 关键绩效指标 (KPI), 智能目标, Facebook, 营销, 数字化营销, 社交媒体营销, Instagram, 社交媒体, 社交媒体战略
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Automation, Key Performance Indicators (KPIs)
混合 · 课程 · 1-4 周

您将获得的技能: Computer Networking, Network Troubleshooting, TCP/IP, Network Architecture, Network Protocols, OSI Models, Network Routing, Network Infrastructure, Dynamic Host Configuration Protocol (DHCP), Virtual Private Networks (VPN), Network Security, Wireless Networks, Network Model, Data Integrity
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 人工智能, 数字化转型, 数据分析, 机器学习, 数据扫盲, 大数据, 数据科学, 深度学习, 数据驱动的决策制定, 数据挖掘, 云计算
初级 · 课程 · 1-4 周

IBM
您将获得的技能: Python 程序设计, 数据可视化软件, 统计编程, Git(版本控制系统), Open Source 技术, 机器学习, R(软件), 大数据, 数据科学, GitHub, 版本控制, 开发环境, Query 语言, R 语言程序设计(中文版), Jupyter, 云计算, IBM 云, 其他编程语言, 计算机编程工具
初级 · 课程 · 1-3 个月

Meta
您将获得的技能: Git(版本控制系统), React Native, Javascript, 版本控制, 用户体验设计, SQL, UI/UX 研究, React.js, Unix 命令, GitHub, 用户体验, 可用性测试, 移动开发, 用户界面(UI), 还原式 API, Jest(JavaScript 测试框架), 网络开发工具, 交互设计, 角色(用户体验), 用户界面和用户体验(UI/UX)设计
初级 · 专项课程 · 3-6 个月

您将获得的技能: Responsive Web Design, Storyboarding, Wireframing, User Experience Design, UI/UX Research, Usability Testing, Information Architecture, Presentations, User Research, Figma (Design Software), Design Reviews, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Data Ethics, User Centered Design, Usability, Mockups, Interviewing Skills, Professional Development
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: 商业智能, 星形模式, 文件管理, 阿帕奇气流, 交互式数据可视化, 存储过程, SQL, IBM Cognos 分析, 关系数据库, 数据仓库, Linux 命令, 数据库, 仪表板, 外壳脚本, 数据可视化, 数据管道, Apache Kafka, IBM DB2, Bash(脚本语言), 摘录
初级 · 专项课程 · 3-6 个月

您将获得的技能: Git (Version Control System), GitHub, Version Control, Infrastructure as Code (IaC), Debugging, Cloud Management, Bash (Scripting Language), Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Technical Communication, Unit Testing, Web Services, Email Automation, Automation, Python Programming, Interviewing Skills, Configuration Management, Professional Development, Scripting
高级设置 · 专业证书 · 3-6 个月

您将获得的技能: Site Reliability Engineering, Kubernetes, Application Performance Management, Google Cloud Platform, Cloud Infrastructure, System Monitoring, Prompt Engineering, Application Deployment, Identity and Access Management, CI/CD, Containerization, Cloud Storage, Cloud Security, Cloud Services, Cloud Management, Service Level Agreement, Virtual Machines, Safety Culture, Network Monitoring, Culture Transformation
初级 · 专业证书 · 3-6 个月

您将获得的技能: Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Kubernetes, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Load Balancing, System Monitoring, Prompt Engineering, Network Monitoring, Cloud Computing Architecture, Containerization, Network Architecture, Role-Based Access Control (RBAC), Network Security, OAuth, Network Routing, Cloud Security, Virtual Private Networks (VPN)
攻读学位
中级 · 专业证书 · 3-6 个月

Rutgers the State University of New Jersey
您将获得的技能: 客户服务, Operator 的运营成本, 库存和仓储, 交通运输, 仓库管理, 运输业务, 供应链, 物流, 供应链管理, 库存管理系统
初级 · 课程 · 1-4 周