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探索客户旅程课程目录
- 状态:免费试用
University of California, Irvine
您将获得的技能: 留住客户, 营销策略, 客户获取管理, 搜索引擎优化, 网络分析和 SEO, 搜索引擎营销, 营销, 目标受众, 数字广告, 网页内容, 点击付费广告, 潜在客户开发, 数字化营销, 关键词研究
- 状态:新状态:免费试用
您将获得的技能: Patient Communication, Patient Advocacy, Nursing Care, Healthcare Ethics, Nursing Practices, Active Listening, Teamwork, Nursing, Patient-centered Care, Professionalism, Conflict Management, Cultural Responsiveness, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
- 状态:新状态:免费试用
您将获得的技能: Prompt Patterns, MarTech, AI Product Strategy, Customer experience improvement, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Large Language Modeling, Deep Learning, Content Creation, Business Ethics, Machine Learning, Image Analysis
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 消费者行为, 战略营销, 营销策略与技巧, 打造品牌, 客户洞察, 客户体验战略(CX), 进入市场战略, 沟通策略, 品牌战略, 品牌意识, 品牌忠诚度, 营销, 营销传播, 价格谈判
- 状态:预览
Coursera Project Network
您将获得的技能: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Web Analytics, Scikit Learn (Machine Learning Library), Retail Store Operations, Machine Learning, Histogram, Decision Tree Learning, Pandas (Python Package), Jupyter, Matplotlib
- 状态:预览
Coursera Instructor Network
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
- 状态:新状态:预览
S.P. Jain Institute of Management and Research
您将获得的技能: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Mindfulness, Cognitive flexibility, Stress Management, Creativity, Resilience, Critical Thinking and Problem Solving, Adaptability, Decision Making
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 人工智能, AI 个性化服务, 客户洞察, 数据驱动的决策制定, 人工智能和机器学习(AI/ML), 高级分析, 风险管理, 营销分析, 分析, 改善客户体验, 数字化转型, 信用风险, 推动参与, 应用机器学习, 大数据, 数据挖掘, 客户参与, 异常检测, 欺诈检测, 机器学习
- 状态:新状态:免费试用
您将获得的技能: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
- 状态:免费试用
University of Maryland, College Park
您将获得的技能: AI Product Strategy, Product Lifecycle Management, Responsible AI, Product Strategy, Governance, Product Management, Innovation, Product Marketing, Business Strategy, Enterprise Risk Management (ERM), Scalability, Customer experience strategy (CX), Value Propositions, Business Metrics, Customer Insights
总之,以下是 10 最受欢迎的 customer journey 课程
- 在线转化和留住客户的策略: University of California, Irvine
- The Nursing Journey: From Calling to Career: Immersify
- GenAI for Customer Communication: Coursera Instructor Network
- Generative AI for Growth Marketing: Starweaver
- 市场营销入门: University of Pennsylvania
- Machine Learning in Retail: Coursera Project Network
- GenAI for Call Centers: AI-Driven Customer Success: Coursera Instructor Network
- GenAI for Customer Service Teams: Coursera Instructor Network
- Journey Towards Self Mastery: S.P. Jain Institute of Management and Research
- 人工智能在营销和金融领域的应用: University of Pennsylvania