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客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


热门 CRM 课程和认证


  • V

    Vanderbilt University

    Model Context Protocol for Leaders: Generative AI Agents

    您将获得的技能: Model Context Protocol, Generative AI Agents, AI Enablement, Email Automation, Business Process Automation, Generative AI, AI Product Strategy, Agentic systems, Initiative and Leadership, Tool Calling, Anthropic Claude, ChatGPT, Automation, Responsible AI, Marketing Automation, Business Solutions, Multimodal Prompts, Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, IT Automation

    4.3
    评分, 4.3 星,最高 5 星
    ·
    25 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Social Media Analytics and Sentiment Insights

    您将获得的技能: Social Media Marketing, Social Media Management, Social Media Campaigns, Social Media Content, Social Media Strategy, Digital Marketing, Calendar Management, Performance Analysis, Customer Relationship Management (CRM) Software, Customer Relationship Management, Content Development and Management, Customer Insights, Web Analytics, Content Strategy, Scheduling, Target Audience, Marketing Communications, Persona Development, Analytics, Market Data

    初级 · 课程 · 1-3 个月

  • L

    LearnKartS

    Salesforce Fundamentals and Setup

    您将获得的技能: Salesforce, Salesforce Development, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Migration, Data Management, System Configuration, Workflow Management, Data Validation, Cloud Computing, Business Reporting, Business Process Automation, User Accounts, Data Modeling, Administration, Role-Based Access Control (RBAC), Data Security

    4.7
    评分, 4.7 星,最高 5 星
    ·
    6 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Dashboard Win Drivers

    您将获得的技能: Dashboard, Sales Strategy, Sales Process, Sales, Sales Management, Customer Relationship Management (CRM) Software, Data Transformation, Customer Insights, Customer Relationship Management, Data Presentation, Analytics, Performance Analysis, Pivot Tables And Charts, AI Personalization, Analysis, Power BI, Predictive Analytics, Advanced Analytics, Business Metrics, Visualization (Computer Graphics)

    中级 · 课程 · 1-4 周

  • C

    Coursera

    Salesforce Starter Kit

    您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Sales Operations, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security

    高级设置 · 专项课程 · 1-4 周

  • L

    LearnKartS

    Certified Business Analysis Professional Practice Exam

    您将获得的技能: Business Analysis, Analysis, Business Process, Business Requirements, Business Process Modeling, Requirements Analysis, Stakeholder Engagement, Customer Relationship Management, Risk Management, Ethical Standards And Conduct

    高级设置 · 课程 · 1-4 周

  • L

    LearnQuest

    Mastering Sales Negotiations and Closure

    您将获得的技能: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration

    中级 · 专项课程 · 1-3 个月

  • C

    Coursera

    Manage Customer Journeys in HubSpot

    您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management

    初级 · 课程 · 1-4 周

  • U

    Universitat Politècnica de València

    Fundamentos TIC para negocios: Aplicaciones empresariales

    您将获得的技能: Enterprise Resource Planning, Business Software, Supply Chain Management, Business Systems, Customer Relationship Management, Business Intelligence, Information Technology, Information Systems, Productivity Software, Web Applications, Management Information Systems, Decision Support Systems, Microsoft Office, Operating Systems, Computing Platforms, Web Design and Development, Computer Systems, Database Software, Network Architecture, System Software

    初级 · 课程 · 1-3 个月

  • E

    EDUCBA

    TOGAF 10 Foundation

    您将获得的技能: Enterprise Architecture, Stakeholder Management, Enterprise Risk Management (ERM), Stakeholder Engagement, Risk Management, Information Technology Architecture, Stakeholder Analysis, Solution Architecture, Governance, Gap Analysis, Business Transformation, Change Management, Business Process Reengineering, Information Systems

    4.5
    评分, 4.5 星,最高 5 星
    ·
    356 条评论

    初级 · 课程 · 1-4 周

  • L

    LearnKartS

    Salesforce Introduction

    您将获得的技能: Salesforce, Customer Relationship Management (CRM) Software, Email Automation, Account Management, Business Process Automation, Data Management

    3.7
    评分, 3.7 星,最高 5 星
    ·
    47 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Analyze and Respond to Customer Sentiment

    您将获得的技能: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Data Management, Customer Insights, Digital Marketing, Trend Analysis, Data Analysis, Business Reporting

    初级 · 课程 · 1-4 周

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总之,以下是 10 最受欢迎的 crm 课程

  • Model Context Protocol for Leaders: Generative AI Agents: Vanderbilt University
  • Social Media Analytics and Sentiment Insights: Coursera
  • Salesforce Fundamentals and Setup: LearnKartS
  • Dashboard Win Drivers: Coursera
  • Salesforce Starter Kit: Coursera
  • Certified Business Analysis Professional Practice Exam: LearnKartS
  • Mastering Sales Negotiations and Closure: LearnQuest
  • Manage Customer Journeys in HubSpot: Coursera
  • Fundamentos TIC para negocios: Aplicaciones empresariales: Universitat Politècnica de València
  • TOGAF 10 Foundation: EDUCBA

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