IT Support 课程可以帮助您学习故障排除技术、网络配置、客户服务技能和系统管理基础知识。您可以掌握软件安装、硬件维护和网络安全实践方面的专业知识。许多课程会介绍票务系统、远程桌面应用程序和 Network Monitoring 软件等工具,展示这些技能在实际 IT 环境中的应用。

Johns Hopkins University
您将获得的技能: 云计算, 健康信息管理, Encryption, 信息隐私, 医疗程序和 Regulator, 医疗记录, 医疗隐私, 遵守《健康保险便携性和责任法案》(HIPAA), 数据安全, 安全意识, 医疗保健, 患者安全, 网络攻击, 个人身份信息
初级 · 课程 · 1-4 周

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 防火墙, 云计算, 网络硬件, 微软 Azure, 网络基础设施, TCP/IP, 网络架构, 云服务, Network Security, 网络监控, 通用网络, Network Protocol(网络协议, 计算机网络, 虚拟化, OSI 模型
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月

您将获得的技能: Computer Hardware, Hardware Troubleshooting, Networking Hardware, Desktop Support, USB, Data Storage, Hardware Architecture, System Configuration, Peripheral Devices, Data Storage Technologies, General Networking, Operating Systems, Display Devices
初级 · 课程 · 1-4 周

您将获得的技能: Remote Access Systems, Desktop Support, Technical Support, Help Desk Support, Data Ethics, Network Troubleshooting, Telecommuting, Information Technology, Collaborative Software, Data Security, Artificial Intelligence
初级 · 课程 · 1-4 周

您将获得的技能: Cyber Threat Intelligence, Malware Protection, Personally Identifiable Information, Threat Detection, Threat Management, Cybersecurity, Cyber Attacks, Vulnerability Scanning, Information Privacy, Data Security, Security Awareness, Human Factors (Security), User Accounts
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Operating Systems, Desktop Support, Databases, Hardware Troubleshooting, Information Technology, Technical Support, Computer Systems, System Configuration, Information Systems Security, General Networking, Networking Hardware, Application Deployment, Wireless Networks, Security Awareness, Software Installation, Computer Networking, Computer Security Awareness Training, Data Storage, Peripheral Devices
初级 · 课程 · 3-6 个月
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 软件安装, 防火墙, 应用安全, Encryption, 计算机硬件, 数据存储, 身份和访问管理, 硬件架构, 信息技术业务, 数据安全, 灾难恢复, 数据管理, 基于角色的访问控制(RBAC), Microsoft Windows, 信息系统安全, 系统配置, 网络安全
初级 · 课程 · 1-4 周

您将获得的技能: 云计算, 网络故障排除, 计算机硬件, 客户服务, 技术支持, 问题跟踪, 数据存储, 云服务, 通用网络, 系统支持, 操作系统, 服务台支持, 硬件故障排除, 网络安全
中级 · 课程 · 1-3 个月