
Rutgers the State University of New Jersey
您将获得的技能: 社交媒体, 客户参与, 关键绩效指标 (KPI), 营销分析, 营销策略, 品牌意识, 影响, 投资回报, 内容营销, 营销效果, 营销活动经理, 社交媒体战略, 目标受众, 演讲
中级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 消费者行为, 数据收集, 回归分析, 营销分析, 客户分析, 数据驱动的决策制定, 分析, 描述性分析, 市场调查, 工艺优化, 商业分析, 客户洞察, 预测分析
混合 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户支持, 改善客户体验, 生成式人工智能, AI 个性化服务, 客户参与, ChatGPT, Prompt Engineering, 提高绩效, 个性化服务, 客户服务, 性能分析, 自助服务技术
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: Intellectual Property, Digital Transformation, Business Modeling, Business Strategy, Technology Strategies, Innovation, Data-Driven Decision-Making, Value Propositions, Market Dynamics, Competitive Analysis, Computing Platforms, Emerging Technologies
初级 · 课程 · 1-4 周

Northwestern University
您将获得的技能: 社交媒体, 客户参与, 战略营销, 营销策略, 多媒体, 内容营销, 内容创作, 数字媒体战略, 推动参与, 目标市场, 社交媒体营销, 写作, 社交媒体战略, 博客, 营销效果
混合 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Milestones (Project Management), Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making, Drive Engagement, Goal Setting, Needs Assessment
中级 · 课程 · 1-4 周

Georgia Institute of Technology
您将获得的技能: 交互设计, 以用户为中心的设计, 需求分析, 原型设计, 可用性, 可用性测试, 用户研究, 用户体验设计, 用户界面 (UI) 设计, UI/UX 研究
初级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周
University of California San Diego
您将获得的技能: 创新, 研究方法, 交互设计, 以用户为中心的设计, 原型设计, 创造力, 可用性测试, 面试技巧, 故事板, 设计研究, 用户研究, 角色(用户体验), 用户体验设计
混合 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 创新, 改善客户体验, 以人为本的设计, 角色开发, 过程分析, 面试技巧, 战略思维, 设计思维, 定性研究, 客户洞察, 利益相关者分析, 用户研究, 价值评估工程
初级 · 课程 · 1-3 个月