客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Account Management, Account Strategy, Cross Selling, Upselling, Cross-Functional Collaboration, Virtual Teams, Sales Strategy, Business Relationship Management, Customer Relationship Management, Stakeholder Management, Market Intelligence, Relationship Building, Customer Analysis, Business Solutions, AI Personalization, Data-Driven Decision-Making, Negotiation
中级 · 课程 · 1-4 周

您将获得的技能: Sales Process, Sales Pipelines, Personal Development, Sales Operations, Sales Management, Professional Development, Sales Training, Sales, Account Management, Sales Strategy, Mentorship, Process Optimization, Employee Coaching, Forecasting, Self-Awareness, Customer Engagement, Customer Relationship Building, Stress Management, Customer Relationship Management (CRM) Software, Customer Relationship Management
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Agentic systems, Competitive Intelligence, Sales Management, Sales Strategy, Sales, AI Enablement, Customer Analysis, Customer Relationship Management, Sales Presentations, Real Time Data, Automation, Proposal Development, Case Studies
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 用户体验, 原型设计, 用户体验设计, A/B 测试, 网络分析, 调查, 构思, 线框设计, 定性研究, 创建调查, UI/UX 研究, 抽样(统计), 可用性测试, 概念设计, 以用户为中心的设计, 用户故事, 设计研究, 交互设计, 可用性, 用户研究
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Excellence, Operational Efficiency, Cloud-Based Integration, Business Solutions, Amazon Web Services, Technology Solutions, Systems Integration, Business Operations, Solution Design, Data Integration, Business Transformation
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Organizational Effectiveness
初级 · 专项课程 · 1-3 个月

您将获得的技能: Sales Development, General Sales Practices, Phone Sales, Verbal Communication Skills, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Customer Engagement
中级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周
Amazon Web Services
您将获得的技能: 集装箱化, 无服务器计算, 应用程序部署, Docker (软件), 可扩展性, 系统监控, 亚马逊网络服务, Kubernetes, 亚马逊弹性计算云 Computing, 微服务, 亚马逊云观察
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Operator Expense, 混合云计算, 云基础设施, 基础设施即服务(IaaS), 技术战略, 业务转型, Google 云端平台, 云计算, 公共云, 数字化转型, 云服务, 平台即服务(PaaS), 云安全, 软件即服务, 多云
初级 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Business Communication, Communication, Global Marketing, Intercultural Competence
初级 · 课程 · 1-4 周