
CVS Health
您将获得的技能: 沟通, 时间管理, 客户服务, 个人发展, 解决问题, 降级技巧, 情绪商数, 呼叫中心经验, 团队合作, 性能指标, 语言交流技能, 问候客户, 解决客户投诉, 呼入电话, 客户咨询, 数据输入, 成长意识, 客户数据管理
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)
中级 · 专项课程 · 3-6 个月

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process
中级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 云计算, 微软 Azure, 应用程序部署, 身份和访问管理, Kubernetes, Virtual Machine, 负载平衡, 虚拟化和 Virtual Machine, 基础设施即服务(IaaS), 网络架构, 云服务, 云基础设施, Network Security, 可扩展性, Networking 路由器, 云安全, Operating System 管理, 安全信息与事件管理(SIEM)
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

University of Virginia Darden School Foundation
您将获得的技能: 角色开发, 生成式人工智能, 改善客户体验, 客户支持, 客户服务, ChatGPT, 提高绩效, 目标受众, AI 个性化服务, 客户沟通管理, 客户参与, 性能分析
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 冲突管理, LinkedIn, 专业精神, 客户服务, 降级技巧, 呼出电话, 客户支持, 解决问题, 呼叫中心经验, 解决客户投诉, 呼入电话, 面试技巧, 建立客户关系
初级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

École Nationale des Ponts et Chaussées
您将获得的技能: 价值评估工程, 运行效率, 制造 Operator, 精益生产, 质量控制, 竞争情报, 持续改进流程, 商业技术, 精益方法, 业务转型, 改善服务, 尽量减少废物, 过程分析, 流程改进
初级 · 课程 · 1-4 周