
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
初级 · 课程 · 1-4 周

Stanford University
您将获得的技能: 减缓气候变化, 环境科学, 新兴技术, 环境, 创新, 水资源的可持续性, 可持续发展, 可持续技术, 营养与饮食, 可持续性标准, 尽量减少废物, 餐饮, 预防污染
初级 · 课程 · 1-4 周

Princeton University
您将获得的技能: Health Disparities, Food and Beverage, Social Justice, Ethical Standards And Conduct, Nutrition and Diet, Sustainability Standards, International Relations, Environmental Issue, Policy Analysis, Sustainable Development, Cultural Diversity
初级 · 课程 · 1-3 个月

您将获得的技能: Food Safety and Sanitation, Food and Beverage, Legal Risk, Cleanliness, Restaurant Management, Restaurant Operation, Training Programs, Compliance Management, Food Quality Assurance And Control, Regulatory Compliance, Employee Training, Health And Safety Standards, Hazard Analysis, Risk Analysis, Risk Management
中级 · 课程 · 1-4 周

The State University of New York
您将获得的技能: Bartending, Cooking, Hospitality, Planning, Meal Planning And Preparation, Verbal Communication Skills, Oral Expression, Strategic Planning
初级 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: 特殊教育, 学校心理学, 学生支持与服务, 案例研究, 移情与情商, 健康促进, 学校咨询, 积极行为支持, 危机干预, 预防保健, 个性化教育计划(IEP), 社会与公众服务, 心理健康, 社区心理健康服务, 行为管理
初级 · 课程 · 1-4 周

University of Florida
您将获得的技能: 道德标准与行为, 环境与资源管理, 烹饪, 营养与饮食, 制造和生产, 制造工艺, 餐饮, 可持续性标准, 食品安全与卫生, 食品质量保障与控制
混合 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 酒店管理, 创新, 客户服务, 期望管理, 服务管理, 营销, 改善客户体验, 能力管理, 医疗保健行业知识, 商业营销, 收入管理, 接待服务, 产品营销, 以患者为中心的护理, 客户体验战略(CX)
混合 · 课程 · 1-4 周

您将获得的技能: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement
中级 · 课程 · 1-4 周

您将获得的技能: Chef (Configuration Management Tool), Infrastructure as Code (IaC), Virtual Machines, Amazon Web Services, Amazon Elastic Compute Cloud, Application Deployment, Cloud Computing, Nginx, Remote Access Systems, Package and Software Management, Development Environment, Automation, System Configuration
中级 · 课程 · 1-4 周

Università Bocconi
您将获得的技能: Food and Beverage, Hospitality Management, Growth Strategies, Global Marketing, Product Marketing, Business Strategy, Consumer Behaviour, Product Management, Brand Management, Innovation, Market Dynamics, Marketing
混合 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 服务台支持, 用户关系管理, 解决客户投诉, 客户参与, 问候客户, 客户服务, 改善客户体验, 批判性思维和解决问题, 解决问题, 客户支持, 沟通, 技术支持与服务, 人际沟通, 同理心, 流程管理
初级 · 课程 · 1-3 个月