
CVS Health
您将获得的技能: 问候客户, 事务处理, 客户支持, 交叉销售, 积极倾听, 交流, 客户服务, 零售销售, 呼叫中心经验, 销售技巧, 零售店运营, 出纳, 解决客户投诉, 向上销售, 冲突管理, 降级技巧, 同理心, 产品知识, 团队导向, 时间管理
初级 · 专业证书 · 3-6 个月

IBM
您将获得的技能: 生成式人工智能, 云计算, 云计算架构, 数据存储, 云服务, 数据库管理, IT 服务管理, 客户服务, 云基础设施, 云技术, 硬件故障排除, 技术支持与服务, 网络安全, 技术支持, 专业网络, 信息技术, 云部署, 生成式人工智能代理, 云安全, 外围设备
初级 · 专业证书 · 3-6 个月

Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Personalized Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer Inquiries, Generative AI Agents, Customer experience improvement, AI Integrations, Customer experience strategy (CX), Product Support, Standard Operating Procedure, System Configuration
混合 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Client Services, Loyalty Programs, Customer Retention, Relationship Management, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Service, Customer Relationship Building, Customer Engagement, Web Analytics, Digital Marketing, Product Improvement, Customer Analysis, Digital Analysis, Digital Marketing Tools, Conversion Funnel Analysis, Performance Analysis, Customer Insights, Presentations
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer Inquiries, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Relationship Management, Customer Retention, Customer Engagement, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Communications Management, Customer Data Management, Customer Analysis, Customer Insights, Driving engagement, Digital Analysis, Customer Support, Digital Marketing, Document Management, User Feedback, Trend Analysis, Drive Engagement, Data Analysis, Analytical Skills
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 社交媒体, 数据录入, 支付系统, 付款处理和收款, 零售店运营, 客户服务, 零售销售, 客户数据管理, 事务处理, 销售点, 现金处理, 出纳, 建立客户关系, 电子商务, 客户咨询, 事故报告, 团队导向, 记录保存, 跨职能合作, 时间管理
初级 · 课程 · 1-3 个月
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Customer Service, E-Commerce, Order Management, AI Integrations, Generative AI Agents, Automation, Greeting Customers, User Flows
中级 · 指导项目 · 不超过 2 小时

CVS Health
您将获得的技能: 专业精神, 电话技能, 呼叫中心经验, 交流, 呼入电话, 语言交流技能, 客户服务, 建立客户关系, 解决客户投诉, 解决问题, 冲突管理, 降级技巧, 客户参与, 面试技巧
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Engagement, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周