
Coursera
您将获得的技能: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer experience improvement, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
中级 · 专项课程 · 3-6 个月
University of Alberta
您将获得的技能: 需求管理, 需求分析, 客户服务, 积压工作, 业务要求, 系统要求, 范围管理, 验收测试, 用户故事, 产品要求, 敏捷软件开发, 需求征询, 优先次序, 功能要求, 变更控制, 用户需求文件
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 身份和访问管理, 问题跟踪, 技术交流, 服务水平, Google 云端平台, 事件管理, 云服务, 最终用户培训和支持, 技术支持, 数据清理, 产品支持
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 客户支持, Prompt Engineering, 客户参与, 改善客户体验, ChatGPT, 提高绩效, AI 个性化服务, 性能分析, 客户服务, 个性化服务, 自助服务技术
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 建立客户关系, 客户支持, 呼出电话, 冲突管理, 专业精神, 呼叫中心经验, 解决问题, LinkedIn, 解决客户投诉, 面试技巧, 呼入电话, 客户服务, 降级技巧
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

Alex Genadinik
您将获得的技能: Lead Generation, Search Engine Optimization, Account Strategy, Keyword Research, Outbound Calls, Sales Prospecting, Upselling, Web Analytics and SEO, B2B Sales, Sales Strategy, Marketing Strategies, Content Marketing, Target Market, Content Creation
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, Target Audience, HubSpot CRM, Marketing Automation, Customer Insights, Email Marketing, Market Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
初级 · 课程 · 1-4 周

您将获得的技能: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing
中级 · 课程 · 3-6 个月

您将获得的技能: Brand Loyalty, Personalized Service, Employee Surveys, Contextual Advertising
初级 · 课程 · 1-4 周

您将获得的技能: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
中级 · 课程 · 1-4 周