客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

Microsoft
您将获得的技能: 基础设施即服务(IaaS), 云计算架构, 虚拟网络化, 云存储, 可扩展性, 虚拟化, 云计算, 微软 Azure, Virtual Machine, 云服务, 数据库管理系统
初级 · 课程 · 1-4 周

您将获得的技能: Project Management Institute (PMI) Methodology, Project Management, Scaled Agile Framework, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Job Analysis, Quality Assessment, Risk Management, Performance Analysis, Analysis, Estimation
高级设置 · 专项课程 · 3-6 个月
University of Pennsylvania
您将获得的技能: 员工参与, 项目设计, 社会影响, 行为经济学, 心理学, 营销, 客户参与, 游戏设计, 行为管理, 设计思维, 推动参与, 激励技能, 培训与发展
混合 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据可视化软件, 数据收集, 消费者行为, 网络分析, 营销策略, 数据分析, 数字化营销, 监管合规, 营销, 营销分析, 数据可视化, 营销效果, 分析
攻读学位
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 云基础设施, 无服务器计算, 亚马逊网络服务, 云计算架构, 云安全, 数据存储, 可扩展性, 亚马逊弹性计算云 Computing, 亚马逊 DynamoDB, 亚马逊 S3, 网络架构, 公共云, 云计算, 数据迁移, 数据库
初级 · 课程 · 3-6 个月

HubSpot Academy
您将获得的技能: 留住客户, 消费者行为, 销售流程, 客户体验战略(CX), 客户获取管理, 企业战略, 潜在客户开发, 销售, 销售策略, 探矿和鉴定, 内容营销, 销售支持, Service Level Agreement, 销售管理
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning
初级 · 专项课程 · 1-3 个月

Saïd Business School, University of Oxford
您将获得的技能: Financial Services, Artificial Intelligence, FinTech, Financial Regulation, Banking, Fraud detection, Machine Learning, Data Ethics, Natural Language Processing, AI Personalization, Deep Learning, Credit Risk, Data-Driven Decision-Making, Case Studies, Reinforcement Learning, Big Data, Algorithms, Data Management, Customer Service
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Record Keeping, Google Cloud Platform, Product Support, Service Level, Personally Identifiable Information, Technical Support, Issue Tracking, Identity and Access Management, Problem Management, Technical Communication
初级 · 课程 · 1-4 周

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周