客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management
初级 · 课程 · 1-4 周

您将获得的技能: Google Gemini, Generative AI, Google Cloud Platform, Customer Relationship Management, Predictive Modeling, SQL, Big Data, Workflow Management, Artificial Intelligence, Python Programming
中级 · 课程 · 1-4 周

您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, SQL, Google Cloud Platform, Jupyter, Business Workflow Analysis, Big Data
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Change Management, Organizational Change, Google Workspace, Training and Development, Culture Transformation, Process Management, Customer Success Management, Organizational Effectiveness, Internal Communications, Needs Assessment, Communication Strategies, Stakeholder Engagement
中级 · 课程 · 1-3 个月
您将获得的技能: Organizational Change, Change Management, Google Workspace, Data Migration, User Provisioning, Technical Management, Email Automation, Administration, Cloud Computing, End User Training and Support
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Application Deployment, Google Cloud Platform, Cloud Security, Cloud Computing, Security Engineering, System Configuration, Collaborative Software
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Site Reliability Engineering, Continuous Delivery, Continuous Integration, DevOps, Safety Culture, Culture Transformation, Service Level, System Monitoring, Team Oriented, Change Management, Automation, Data-Driven Decision-Making, Goal Setting
初级 · 课程 · 1-3 个月

您将获得的技能: Data Migration, Google Cloud Platform, Cloud Storage, Extract, Transform, Load, Data Pipelines, Data Processing, Big Data, Data Warehousing, Data Integration, Data Storage, SQL, Data Transformation, Automation
初级 · 课程 · 1-3 个月

University of Amsterdam
您将获得的技能: Social Determinants Of Health, Public Health, Social and Human Services, Gerontology, Health Policy, Community and Social Work, Social Work, Vulnerability, Disabilities, Qualitative Research, Mental Health, Public Policies
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Cloud Storage, Cloud Engineering, Data Infrastructure, Data Management, Data Architecture, Data Warehousing, Data Integration, Data Analysis, Data Migration, Automation
高级设置 · 课程 · 1-3 个月

您将获得的技能: Metadata Management, Extract, Transform, Load, Data Migration, Google Cloud Platform, Data Pipelines, Apache Airflow, Data Infrastructure, Data Sharing, Data Processing, Data Integration, IT Automation, Cloud Storage, Data Storage, Real Time Data, Serverless Computing
初级 · 课程 · 1-3 个月