客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
University of Illinois Urbana-Champaign
您将获得的技能: 数据驱动的决策制定, 个性化服务, 人工智能, 增强现实, 社交媒体, 营销分析, 战略传播, 营销渠道, 数字化营销, 客户体验战略(CX), 数据伦理, 消费者行为, 整合营销传播, 新兴技术, 营销策略与技巧, 数字媒体战略, 营销传播
攻读学位
初级 · 课程 · 1-4 周
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Selling Techniques, Marketing Psychology, Sales Process, Upselling, Customer Relationship Management, Sales Presentation, Negotiation, Price Negotiation, Contract Negotiation, Customer Insights, Virtual Teams, Cross-Channel Marketing, Customer Relationship Building
初级 · 课程 · 1-4 周

您将获得的技能: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Sales Process, Sales Pipelines, Personal Development, Sales Operations, Sales Management, Professional Development, Sales Training, Sales, Account Management, Sales Strategy, Mentorship, Process Optimization, Employee Coaching, Forecasting, Self-Awareness, Customer Engagement, Customer Relationship Building, Stress Management, Customer Relationship Management (CRM) Software, Customer Relationship Management
初级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 专业发展, 面试技巧, 导师, 建立关系, 专业网络, 影响, 协作, LinkedIn, 适应, 个人发展
初级 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Virtual Teams, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics
初级 · 专项课程 · 1-3 个月

您将获得的技能: Account Management, Account Strategy, Cross Selling, Upselling, Cross-Functional Collaboration, Virtual Teams, Sales Strategy, Business Relationship Management, Customer Relationship Management, Stakeholder Management, Market Intelligence, Relationship Building, Customer Analysis, Business Solutions, AI Personalization, Data-Driven Decision-Making, Negotiation
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 创建调查, A/B 测试, 概念设计, 以用户为中心的设计, 用户故事, 交互设计, 线框设计, 调查, 用户体验, UI/UX 研究, 原型设计, 可用性, 网络分析, 可用性测试, 用户研究, 定性研究, 构思, 抽样(统计), 设计研究, 用户体验设计
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Responsible AI, Generative AI, Data Ethics, AI Product Strategy, AI Enablement, Artificial Intelligence, Risk Analysis, Hybrid Cloud Computing, Business Leadership, Risk Mitigation, Compliance Training, IBM Cloud, Cloud Computing Architecture, Strategic Leadership, Data Strategy, Brainstorming, Return On Investment, LLM Application, Governance
中级 · 专项课程 · 1-3 个月

您将获得的技能: Sales Development, General Sales Practices, Phone Sales, Verbal Communication Skills, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Customer Engagement
中级 · 课程 · 1-3 个月