您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

University of London
您将获得的技能: 招聘, 决策, 冲突管理, 薪酬管理, 管理团队, 团队激励, 人才发展, 面试技巧, 绩效考核, 人员管理, 智能目标, 员工绩效管理, 行为经济学, 绩效管理
混合 · 课程 · 1-3 个月

Rice University
您将获得的技能: 会议促进, 冲突管理, 沟通, 培训, 建立关系, 利益相关者管理, 导师, 专业网络, 管理团队, 影响, 积极倾听, 关系管理, 人员管理, 建设性反馈
高级设置 · 课程 · 1-3 个月

您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Solution Design, Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
初级 · 指导项目 · 不超过 2 小时

Rutgers the State University of New Jersey
您将获得的技能: 风险管理, 战略采购, 供应商关系管理, 性能分析, 询价(RFQ), 商业道德, 供应链管理, 案例研究, 供应商绩效管理, 采购, 合同管理, 供应商管理, 运行分析
初级 · 课程 · 1-3 个月

Goldman Sachs
您将获得的技能: 招聘, 人力资源管理与规划, 沟通, 增长战略, 员工培训, 组织战略, 企业管理, 组织结构, 分包, 管理团队, 授权技巧, 员工绩效管理, 人员管理, 绩效管理
混合 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, AI Enablement, Training Programs, AI Workflows, Personalized Service, AI Product Strategy, LLM Application, Customer Service, Customer experience improvement, Self Service Technologies, Ideation, Automation, Business Transformation, Innovation
中级 · 课程 · 1-4 周

您将获得的技能: AI Product Strategy, Product Improvement, Customer Insights, Customer Analysis, Generative AI, Marketing Analytics, Analytics, Management Reporting, Data Analysis, Dashboard, Data Collection, Performance Metric
中级 · 课程 · 1-4 周

您将获得的技能: Google Gemini, Google Cloud Platform, Customer Analysis, Cloud Management, Applied Machine Learning, Jupyter, Cloud Applications, LLM Application, Text Mining, Machine Learning, Business Reporting, SQL
中级 · 项目 · 不超过 2 小时

您将获得的技能: Dashboard, Interactive Data Visualization, Tableau Software, Data Presentation, Data Import/Export, Data Visualization, Data Visualization Software, Business Intelligence, Data Analysis, Data Integration, Data Modeling
中级 · 指导项目 · 不超过 2 小时

Packt
您将获得的技能: Operations Management, Team Motivation, Rapport Building, Strategic Leadership, Governance, Employee Engagement, Expectation Management, Influencing
中级 · 课程 · 1-4 周

Packt
您将获得的技能: Team Performance Management, Employee Performance Management, Team Management, Team Motivation, People Management, Performance Measurement, Performance Appraisal, Performance Analysis, Leadership and Management, Performance Improvement, Motivational Skills, Leadership Development, Communication Strategies, Constructive Feedback, Coaching
中级 · 课程 · 1-4 周