Account Management

客户管理是一种商业战略,需要维护和加强企业与其主要客户之间的关系,通常是通过专门的客户经理来实现。Coursera 的客户管理目录向您传授有效客户管理的原则和技巧。您将学习如何识别关键客户、与客户建立稳固的关系、制定战略客户计划,以及如何有效地管理和长期发展客户。您还将深入了解交叉销售和追加销售技巧、谈判和冲突解决技巧以及客户维系策略。这项技能对于销售专业人员、业务开发经理以及任何希望在面向客户的岗位上取得优异成绩的人来说都至关重要。
4凭据
13门课程

相关角色

获得晋升所需的知识和技能。

  • 此角色有 US$67,456 工资中位数¹.

    描述:

    A Sales Representative sells products and services, building customer relationships to meet sales targets by identifying needs and closing deals.

    此角色有 US$67,456 工资中位数¹.

    提供方

    Fundação Instituto de Administração_logo
    Kennesaw State University_logo

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“account management” 的结果

  • Coursera Project Network

    您将获得的技能: Process Mapping, Process Flow Diagrams, Data Visualization, User Accounts, Graphic Design, Account Management, Marketing

  • Coursera Project Network

    您将获得的技能: Collaborative Software, Organizational Skills, Document Management, Project Management Software, Project Coordination, Telecommuting, Project Management, Productivity Software, Internal Communications, File Management, User Accounts, Information Privacy, Account Management

  • 您将获得的技能: Facebook, Product Promotion, Account Management, Social Media Content, E-Commerce, Social Media Marketing, Social Media, Payment Systems

  • 状态:预览

    您将获得的技能: 网络服务, 业务沟通, 账户管理, 应用编程接口 (API), 客户沟通管理, 云 API, 质量监测, 数据迁移

  • 您将获得的技能: Amazon Web Services, AWS Identity and Access Management (IAM), Solution Architecture, Cloud Computing Architecture, Infrastructure Architecture, Amazon CloudWatch, Identity and Access Management, Organizational Structure, Cloud Solutions, Continuous Monitoring, Account Management

  • Coursera Project Network

    您将获得的技能: Trend Analysis, Social Media, Social Media Strategy, Social Media Marketing, Market Trend, Account Management, User Accounts, Marketing Communications

  • 您将获得的技能: User Accounts, Law, Regulation, and Compliance, Team Management, Regulation and Legal Compliance, Account Management, Software As A Service, Software Installation, Customer Relationship Management (CRM) Software, Help Desk Support, Social Media Management

  • 您将获得的技能: Competitive Analysis, Digital Advertising, Content Creation, Market Analysis, Proposal Development, Entrepreneurship, Account Management

  • 您将获得的技能: Pinterest, Organizational Skills, Social Media Content, Merchandise Maintenance, Account Management, User Accounts, Direct Selling, Marketing, Business Marketing, Product Promotion, Business Strategy, Business Analytics

  • 您将获得的技能: Pinterest, User Accounts, Dashboard, Advertising, Account Management, Social Media, Marketing, Editing, Registration

  • 您将获得的技能: Instagram, Social Media Management, Social Media, Facebook, Social Media Marketing, Business Marketing, Account Management, Marketing, Business

  • 您将获得的技能: Facebook, Social Media Marketing, Social Media Campaigns, Social Media Management, Advertising, Content Performance Analysis, Account Management, Customer Communications Management, Target Audience, Customer Engagement, Content Creation

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