客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月

Amazon Web Services
您将获得的技能: 云基础设施, 数据库, 亚马逊 S3, 可扩展性, 亚马逊网络服务, 云计算架构, 亚马逊 DynamoDB, 亚马逊弹性计算云 Computing, 数据存储, 无服务器计算, 云计算, 数据迁移, 网络架构, 云安全, 公共云
初级 · 课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Excellence, Data Integration, Amazon Web Services, Systems Integration, Strategic Partnership, Customer Service, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周

您将获得的技能: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Computing, Cloud Solutions, Culture Transformation, People Management, Management Training And Development, CI/CD, Service Level
初级 · 专项课程 · 3-6 个月

您将获得的技能: Generative Model Architectures, Generative AI, AI Product Strategy, Large Language Modeling, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Data Strategy, Data Ethics, Artificial Neural Networks, Process Improvement, Process Improvement and Optimization, Cloud Computing, Operational Efficiency, Process Optimization, Big Data, Customer Service, Natural Language Processing, User Experience, Marketing
混合 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 云基础设施, 应用编程接口 (API), 无服务器计算, 混合云计算, 云部署, 应用程序开发, Google 云端平台, 业务转型, 云计算, 数字化转型, Kubernetes, Virtual Machine, 集装箱化, 多云
初级 · 课程 · 1-4 周
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 产品战略, 战略伙伴关系, 竞争分析, 企业战略, 营销, 兼并与收购, 市场动态, 增长战略, 合规管理, 市场分析, 新业务开发, 留住客户
混合 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 接待服务, 期望管理, 客户服务, 客户体验战略(CX), 服务管理, 营销, 医疗保健行业知识, 酒店管理, 产品营销, 收入管理, 能力管理, 商业营销, 创新, 改善客户体验, 以患者为中心的护理
混合 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Efficiency, Technology Solutions, Operational Excellence, Business Solutions, Systems Integration, Amazon Web Services, Data Integration, Business Technologies, Customer Service, Cloud Solutions, Business Valuation
初级 · 课程 · 1-4 周

您将获得的技能: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning
初级 · 课程 · 3-6 个月

Copenhagen Business School
您将获得的技能: 竞争分析, 国际金融, 银行服务, 技术战略, 分析, 金融服务, 企业战略, 案例研究, 业务转型, 金融监管, 数字化转型, 支付系统, 金融市场, 商业技术, 创新, 金融科技, 银行业, 财务条例, 商业分析, 移动银行
初级 · 专项课程 · 3-6 个月