客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: OpenAI API, LLM Application, Vector Databases, Generative AI Agents, Tool Calling, Embeddings, Retrieval-Augmented Generation, Prompt Patterns, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Prompt Engineering, Agentic systems, Large Language Modeling, TypeScript, Responsible AI, Software Development, Real Time Data, Web Scraping, Software Design Patterns
中级 · 课程 · 1-4 周

您将获得的技能: IBM Cloud, Model Deployment, AI Enablement, Self Service Technologies, Application Deployment, Customer Inquiries, Customer Engagement, Cloud Computing, Customer Service, Natural Language Processing
初级 · 指导项目 · 不超过 2 小时
IE Business School
您将获得的技能: 营销策略, 产品战略, 品牌营销, 品牌战略, 商品销售, 战略决策, 营销渠道, 整合营销传播, 产品生命周期管理, 产品管理, 营销, 战略营销, 沟通, 营销预算, 客户体验战略(CX), 广告, 品牌管理, 价格谈判, 营销传播, 零售管理
初级 · 专项课程 · 3-6 个月

您将获得的技能: Research Methodologies, User Research, Ideation, Team Building, UI/UX Research, Usability Testing, Team Oriented, Product Design, User Centered Design, User Experience, Business Metrics, Product Development, Performance Measurement, Product Improvement, Prioritization, UI/UX Strategy, Agile Product Development, Customer Engagement, Experimentation, Product Requirements
中级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 交通运输, 财务分析, 客户分析, 数据驱动的决策制定, 竞争分析, 供应链规划, 制定基准, 数据分析, 库存管理系统, 降低成本, 改善客户体验, 空间分析, 供应链管理, 分析, 供应链, 成本估算
初级 · 课程 · 1-4 周

UNSW Sydney (The University of New South Wales)
您将获得的技能: 技术交流, 教育软件和技术, 规划, 数字扫盲, 技术战略, 学习管理系统, 数字教学法, 内容管理, 教学
初级 · 课程 · 1-3 个月

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Lead Generation, Persona Development, Target Audience, Global Marketing, Storytelling, Sales, Social Media Marketing, Sales Strategy, Social Media, Customer Engagement, Customer Relationship Building, Professional Networking, LinkedIn, Cultural Diversity
混合 · 课程 · 1-4 周

Salesforce
您将获得的技能: Salesforce, 专业发展, 销售开发, 潜在客户开发, 生产率, 销售, 文化多样性, 语言交流技能, 销售支持, 探矿和鉴定, 写作, 商务写作, 销售展望, 冷拜访, 面试技巧, 同理心, 用户关系管理, 克服 Object, 时间管理, 成长意识
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Facebook, Target Audience, Online Advertising, Digital Advertising, Advertising, Advertising Campaigns, Social Media Campaigns, Paid media, Campaign Management, Social Media, Performance marketing, Social Media Management, Bidding, A/B Testing, Lead Generation, Customer Engagement, Brand Awareness
混合 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Sales Training, Inside Sales, Closing (Sales), Regional Sales, Sales Enablement, Sales Management, Sales Prospecting, Active Listening, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Customer Insights, Negotiation, Needs Assessment, Data Storytelling, Emotional Intelligence
初级 · 专项课程 · 1-3 个月

AI CERTs
您将获得的技能: Responsible AI, Tensorflow, Data Ethics, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication
高级设置 · 专项课程 · 1-3 个月