客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Amazon Web Services
您将获得的技能: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Identity and Access Management, Cloud Security, Data Loss Prevention, Data Security, Continuous Monitoring, Payment Card Industry (PCI) Data Security Standards, Role-Based Access Control (RBAC), Encryption, Personally Identifiable Information, Firewall, Network Security, Security Management, Cloud Computing Architecture, Key Management, Virtual Private Networks (VPN), Virtual Networking, Google Cloud Platform
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Collaborative Software, Google Workspace, Productivity Software, OAuth, Generative AI Agents, Identity and Access Management, Application Programming Interface (API), Application Deployment, Data Integration, Company, Product, and Service Knowledge, Data Store
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Cloud Engineering, Systems Design, Data Infrastructure, Data Management, Data Architecture, Data Integration, Data Analysis, Automation
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Retrieval-Augmented Generation, Prompt Engineering, Generative AI Agents, Generative AI, AI Enablement, Google Cloud Platform, Customer experience improvement, Innovation, Business Transformation, Large Language Modeling, Continuous Monitoring, Organizational Change
初级 · 课程 · 1-3 个月

您将获得的技能: Metadata Management, Extract, Transform, Load, Data Migration, Google Cloud Platform, Data Pipelines, Data Import/Export, Apache Airflow, Data Infrastructure, Data Sharing, Data Processing, Data Integration, Cloud Storage, Data Storage, Apache Spark, Real Time Data, Serverless Computing
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Generative AI Agents, Generative AI, Prompt Engineering, AI Enablement, AI Workflows, Agentic systems, Google Cloud Platform, Tool Calling, Customer experience improvement, Strategic Planning, Organizational Strategy, Large Language Modeling, Innovation
初级 · 课程 · 1-3 个月

您将获得的技能: Extract, Transform, Load, Google Cloud Platform, Data Migration, Data Sharing, Metadata Management, Data Processing, Data Lakes, Data Import/Export, Data Infrastructure, Data Pipelines, Data Integration, Data Warehousing, Cloud Storage, Big Data, Data Storage, Data Transformation, Serverless Computing
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Google Workspace, Collaborative Software, Email Automation, Application Deployment, Google Cloud Platform, Data Integration, AI Enablement, Identity and Access Management, Application Programming Interface (API), Productivity Software, OAuth, Calendar Management, Authentications, Configuration Management, Data Store
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: DevSecOps, Identity and Access Management, Cloud Security, Data Security, Encryption, Security Controls, Network Security, Cloud Computing Architecture, Virtual Networking, CI/CD, Key Management, Firewall, Continuous Monitoring
初级 · 课程 · 1-3 个月

您将获得的技能: Red Hat Enterprise Linux, Package and Software Management, Network Administration, Cloud Deployment
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Jira (Software), Agile Project Management, Backlogs, Kanban Principles, Collaborative Software, Project Management Software, User Story, Project Management, Project Coordination, Agile Methodology, Work Breakdown Structure, Issue Tracking, Organizational Skills, Workflow Management, Prioritization, Communication, Real Time Data
初级 · 课程 · 1-4 周